What is GetFeedback?
Collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps. Empower customers to provide real-time, contextual feedback throughout the customer journey. Quickly spot trends, analyze sentiment, and understand key drivers that are impacting your business, then easily share those insights with your teams. Close the loop on critical feedback as it happens in order to create ‘wow’ moments that drive customer satisfaction and loyalty.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGetFeedback Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on GetFeedback.
89 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GetFeedback?
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Visualization
Questionnaire Design/Survey Builder
Sentiment Analytics
Text Analytics
Dashboards, Analytics and Reporting
API Framework
Alerts
Multi-Channel Data Collection
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
GetFeedback Reviews
Julia Maria M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2024
Maximizing Marketing Impact with GetFeedback
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
At GetFeedback, we are enforcing these ideas in order to make customers’ insights useful, strategies more accurate, and success higher. Considering this technical advance, the comprehensiveness of the feedback gathered within this platform allows for making decisions that align with the goals of reaching target audiences.
What is your favorite aspect of this product?
Create professional surveys quickly and easily with a friendly interface and many questions to meet your needs and keep your audience interested. Establish a clear understanding by having a sophisticated analysis of the data, as well as the occurrence of various trends and the identification of possible improvements. Converse with customers where they spend most of their time online; websites, social media, etc.—to get a bigger response and an all-round view of the client.
What do you dislike most about this product?
However, it might be a drawback of GetFeedback that it may not be compatible with some specific obscure tools or systems used by certain organizations. Increasing versatility in the integration features could open up more consumer bases and guarantee that the services running in multiple environments could maintain the stream of data sync in real-time.
What recommendations would you give to someone considering this product?
Craft custom surveys effortlessly with a user-friendly interface and diverse question types, ensuring relevance and engagement. It is here that the true value of GetFeedback can be seen, its potential to drive a customer centric perspective. In this case, users will be able to adjust the strategies and bring the best to the improvement of products or services in order to produce and deliver outstanding experiences for customers and clients to foster lifetime loyalty and advocacy.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Alexandre R.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Aug 2023
So easy to assemble a survey within minutes
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
Fantastic looking surveys and the integration was fine at pushing survey response data to objects of our choosing.
What is your favorite aspect of this product?
It gathers quick feedback in a user-friendly and mobile responsive format.
What do you dislike most about this product?
No way to notify the administrator of the records’s failure to sync.
What recommendations would you give to someone considering this product?
Well-suited for just about any other purpose where you need to collect data or even content.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Gicini E.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Great Product. Easy to deploy and use.
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
The API is great The visualization tool is appealing and satisfying
What is your favorite aspect of this product?
The multi-channel way of data collecting makes work easy
What do you dislike most about this product?
The customer support should be more proactive. Sometimes they delay in responding to issues.
What recommendations would you give to someone considering this product?
This software has a huge ROI. You get to understand what really drives your business and make insightful decisions. I highly recommend it!!
Pros
- Reliable
- Enables Productivity
- Altruistic
- Acts with Integrity
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.