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GetFeedback Logo
Momentive

GetFeedback

7.5 /10
Category
GetFeedback
7.5 /10

What is GetFeedback?

Collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps. Empower customers to provide real-time, contextual feedback throughout the customer journey. Quickly spot trends, analyze sentiment, and understand key drivers that are impacting your business, then easily share those insights with your teams. Close the loop on critical feedback as it happens in order to create ‘wow’ moments that drive customer satisfaction and loyalty.

Company Details


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Awards & Recognition

GetFeedback won the following awards in the Voice of the Customer category

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GetFeedback Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetFeedback.

89 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetFeedback?

0% Negative
14% Neutral
86% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Acts with Integrity

Feature Ratings

Average 86

Data Visualization

93

Questionnaire Design/Survey Builder

90

Sentiment Analytics

88

Text Analytics

87

Dashboards, Analytics and Reporting

86

API Framework

86

Alerts

80

Multi-Channel Data Collection

79

Vendor Capability Ratings

Average 87

Ease of IT Administration

95

Vendor Support

93

Quality of Features

90

Availability and Quality of Training

89

Ease of Data Integration

88

Ease of Implementation

87

Ease of Customization

86

Usability and Intuitiveness

86

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Business Value Created

78

GetFeedback Reviews

Julia Maria M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Maximizing Marketing Impact with GetFeedback

Likeliness to Recommend

9 /10

What differentiates GetFeedback from other similar products?

At GetFeedback, we are enforcing these ideas in order to make customers’ insights useful, strategies more accurate, and success higher. Considering this technical advance, the comprehensiveness of the feedback gathered within this platform allows for making decisions that align with the goals of reaching target audiences.

What is your favorite aspect of this product?

Create professional surveys quickly and easily with a friendly interface and many questions to meet your needs and keep your audience interested. Establish a clear understanding by having a sophisticated analysis of the data, as well as the occurrence of various trends and the identification of possible improvements. Converse with customers where they spend most of their time online; websites, social media, etc.—to get a bigger response and an all-round view of the client.

What do you dislike most about this product?

However, it might be a drawback of GetFeedback that it may not be compatible with some specific obscure tools or systems used by certain organizations. Increasing versatility in the integration features could open up more consumer bases and guarantee that the services running in multiple environments could maintain the stream of data sync in real-time.

What recommendations would you give to someone considering this product?

Craft custom surveys effortlessly with a user-friendly interface and diverse question types, ensuring relevance and engagement. It is here that the true value of GetFeedback can be seen, its potential to drive a customer centric perspective. In this case, users will be able to adjust the strategies and bring the best to the improvement of products or services in order to produce and deliver outstanding experiences for customers and clients to foster lifetime loyalty and advocacy.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alexandre R.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

So easy to assemble a survey within minutes

Likeliness to Recommend

10 /10

What differentiates GetFeedback from other similar products?

Fantastic looking surveys and the integration was fine at pushing survey response data to objects of our choosing.

What is your favorite aspect of this product?

It gathers quick feedback in a user-friendly and mobile responsive format.

What do you dislike most about this product?

No way to notify the administrator of the records’s failure to sync.

What recommendations would you give to someone considering this product?

Well-suited for just about any other purpose where you need to collect data or even content.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gicini E.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great Product. Easy to deploy and use.

Likeliness to Recommend

10 /10

What differentiates GetFeedback from other similar products?

The API is great The visualization tool is appealing and satisfying

What is your favorite aspect of this product?

The multi-channel way of data collecting makes work easy

What do you dislike most about this product?

The customer support should be more proactive. Sometimes they delay in responding to issues.

What recommendations would you give to someone considering this product?

This software has a huge ROI. You get to understand what really drives your business and make insightful decisions. I highly recommend it!!

Pros

  • Reliable
  • Enables Productivity
  • Altruistic
  • Acts with Integrity