Gainsight Customer Success Logo Award Winner Product Badge
Gainsight Customer Success Logo Award Winner Product Badge
Gainsight

Gainsight Customer Success

8.6 /10
Gainsight Customer Success
8.6 /10

What is Gainsight Customer Success?

Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Gainsight Customer Success won the following awards in the Voice of the Customer category

Filter By

Gainsight Customer Success Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gainsight Customer Success.

90 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gainsight Customer Success?

4% Negative
0% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Fair
  • Transparent

Feature Ratings

Average 83

API Framework

87

Data Visualization

84

Questionnaire Design/Survey Builder

84

Alerts

83

Text Analytics

83

Dashboards, Analytics and Reporting

81

Sentiment Analytics

79

Multi-Channel Data Collection

79

Vendor Capability Ratings

Average 83

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

83

Ease of Data Integration

83

Ease of Implementation

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

81

Availability and Quality of Training

81

Gainsight Customer Success Reviews

Potnuru B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Gainsight Customer Success from other similar products?

Quality of Gainsight

What is your favorite aspect of this product?

Everything

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

Try it take once and make your decision worthy

Pros

  • Acts with Integrity
  • Client's Interest First
  • Helps Innovate
  • Continually Improving Product

Varun Chowdary K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Great service with useful features

Likeliness to Recommend

10 /10

What differentiates Gainsight Customer Success from other similar products?

I mostly like the analytics and service I got during my peak hours. Even for small queries, their team responds immediately and resolves the issues. And finally the service is active in almost all segments.

What is your favorite aspect of this product?

Data analytics and service delivery

What do you dislike most about this product?

As of now nothing

What recommendations would you give to someone considering this product?

You directly contact their team, explain your requirements then they will take care of everything.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Caroline L.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Integral to the day to day running of CS

Likeliness to Recommend

10 /10

What differentiates Gainsight Customer Success from other similar products?

Its the leader in the field - grows and innovates

What is your favorite aspect of this product?

Ease of use - great to see healthscores and also dashboards are a game changer

What do you dislike most about this product?

can be over complicated if not set up well

What recommendations would you give to someone considering this product?

have a good administrator

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Most Popular Gainsight Customer Success Comparisons