Freshchat Logo
Freshchat Logo
Freshworks

Freshchat

8.0 /10
Category
Freshchat
8.0 /10

What is Freshchat?

Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors’ questions are smarter and faster.

Company Details


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Awards & Recognition

Freshchat won the following awards in the Chatbots category

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Freshchat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshchat.

88 Likeliness to Recommend

3
Since last award

86 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshchat?

2% Negative
19% Neutral
79% Positive

Pros

  • Transparent
  • Altruistic
  • Generous Negotitation
  • Helps Innovate

Feature Ratings

Average 80

Knowledgebase

84

Integration With CRM

81

Workflow Processing

81

Multi-channel

79

Leads Generation

78

Voice or Text Input

78

Scheduled Availability

77

Natural Language Processing

76

Wayfinding

75

Application Programming Interface

75

Learning and Adaptability

74

Vendor Capability Ratings

Average 78

Quality of Features

82

Availability and Quality of Training

82

Ease of Implementation

80

Breadth of Features

78

Usability and Intuitiveness

78

Ease of Data Integration

78

Ease of IT Administration

77

Product Strategy and Rate of Improvement

75

Vendor Support

75

Ease of Customization

74

Business Value Created

73

Freshchat Reviews

Piyush B.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2024

Efficient and user friendly.

Likeliness to Recommend

10 /10

What differentiates Freshchat from other similar products?

Freshchat offers a ai driven customer messaging solution with features like proactive engagement, multichannel integration, making customer ineraction seamless across platform.

What is your favorite aspect of this product?

Its ai driven automation make more efficiently and personalized

What do you dislike most about this product?

A small dislike is limited customization options for apperance.

What recommendations would you give to someone considering this product?

If business are looking for ai powered chatbot that engance customer engagement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akash P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly but complex for new users.

Likeliness to Recommend

10 /10

What differentiates Freshchat from other similar products?

Freshchat is different because it offers a user-friendly design that emphasizes real-time messaging and proactive customer engagement. It features AI chatbots, customizable workflows, and works smoothly with other Freshworks products, making it simple for businesses to handle customer interactions across various channels.

What is your favorite aspect of this product?

My favorite aspect of Freshchat is its intuitive interface, which makes it easy for users to navigate and manage customer conversations. The proactive messaging feature is also a standout, as it allows businesses to reach out to customers at the right moment, enhancing engagement and support.

What do you dislike most about this product?

What I dislike most about Freshchat is that some advanced features may require a learning curve, which can be challenging for new users. Additionally, the pricing can get high as you add more features and users.

What recommendations would you give to someone considering this product?

If you’re considering Freshchat, I recommend starting with a free trial to explore its features and see if it fits your needs. Take time to learn how to use the advanced tools, and keep an eye on the pricing to ensure it stays within your budget as you scale.

Pros

  • Reliable
  • Friendly Negotiation
  • Security Protects
  • Helps Innovate

Saurav K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Amazing Omnichannel Chat Management Tool

Likeliness to Recommend

9 /10

What differentiates Freshchat from other similar products?

First and foremost thing is that it is free to try with. It offers a very seamless and amazing experience for small to large businesses. The 3 things which makes it a amazing product for customer engagement is Freshchat's user friendly interface, automated responses, & seamless customization options. It is best tool to get your customer query resolved or escalated. The chat bot freddy is an amazing part of the tool.

What is your favorite aspect of this product?

The tool is AI Powered where you don't need code knowledge to start the integration or to start working on the tool. Also, apart from chat we can also connect with the customers through WhatsApp, Instagram or email by using freshchat.

What do you dislike most about this product?

The only thing to dislike is that the tool is frequently affected by bugs which is not a good experience sometime.

What recommendations would you give to someone considering this product?

I would highly recommend this tool but first run a trail on your web site with the free plan and understand the tool and your requirement as most features are divided under different plans. But this tool will help you improve your customer experience and customer retention.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

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