What is FPT.AI?
FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
100 Plan to Renew
92 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FPT.AI?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence Engine
Workflow Processing
Other Integrations
Leads Generation
Natural Language Processing
Learning and Adaptability
Personalized Service
Intent Extraction
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Customization
FPT.AI Reviews
Maria E. G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Revive interactions with Artificial Intelligence R
Likeliness to Recommend
What differentiates FPT.AI from other similar products?
This tool has solutions that differ from others such as its ability to understand and respond accurately to complex queries, its integration with multiple messaging platforms and its ability to continuously adapt and learn from real-time data, allowing to implement intelligent chatbots, analyze data to make strategic decisions and personalize the user experience effectively.
What is your favorite aspect of this product?
I like FPT.AI because it is ideal for companies with a high volume of online customer interactions, for personalized marketing campaigns and for performing advanced data analysis, it is a powerful tool for empowering customer interactions through Artificial Intelligence, with unique features, albeit with some minor drawbacks. Its versatility makes it suitable for a wide range of business scenarios, and its positive impact has been evident in our organization.
What do you dislike most about this product?
On the downside, the platform can sometimes be slow when loading large amounts of data.
What recommendations would you give to someone considering this product?
I recommend FPT.AI for its adaptability and continuous learning, its accuracy in responding to complex queries, and its integration with a wide range of platforms.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Elvis R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2024
AI with Fully Human Functions
Likeliness to Recommend
What differentiates FPT.AI from other similar products?
It has features that distinguish it from other similar programs such as its ability to understand natural language with great accuracy, its easy integration with other systems and its focus on customizing solutions for each business.
What is your favorite aspect of this product?
I like it and my overall experience with FPT.AI has been positive as it has improved efficiency in our processes, helped us make more informed decisions and improved the customer experience. It allows us to implement intelligent chatbots to interact with customers, analyze data to make informed decisions and automate repetitive tasks.
What do you dislike most about this product?
It has some complexity in the initial configuration, it is important to know how to handle this tool because the learning curve is somewhat high and it is necessary to know it to get the most out of all its features
What recommendations would you give to someone considering this product?
FPT.AI is a fully human AI solution that has proven to be invaluable to our organization. It is suitable for scenarios where intelligent interaction with customers is required and less suitable for very complex tasks that require a deeper human approach.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Banking
- Involvement: Vendor Management and Renewal
Submitted Aug 2023
A great virtual assistant
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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