What is Experience Communications Platform?
Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
2
Since last award
88 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Experience Communications Platform?
Pros
- Respectful
- Client Friendly Policies
- Fair
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Contact Center Compliance Management
Ticket Management
Skills Based Routing
Call Scripting and Call Flow Management
Multi Channel Queue Management
Contact Center Analytics
Multi Channel Intake Integration
Call Recording
Knowledge Management
Workforce Management
Screen Prompts
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Business Value Created
Ease of Customization
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Breadth of Features
Quality of Features
Experience Communications Platform Reviews
John P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Repeat Customer
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
8x8 is incredibly easy to implement, and is a breeze to train people on.
What is your favorite aspect of this product?
Ease of use and implementation.
What do you dislike most about this product?
I have no complaints about 8x8.
What recommendations would you give to someone considering this product?
8x8 is not for everyone. It is a great option I have used several times that fits into almost any budget, but may not be the best fit for companies that need something deeper.
Pros
- Friendly Negotiation
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Shelby G.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Feb 2024
8 x 8 System Fair Review
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
simple, and easy system to use 8x8 has been very useful for the business to ensure communications. The system was set up into our polycom telephones systems by our IT team simply and easily.The app and lay out of the system is easy to use.
What is your favorite aspect of this product?
The system was set up into our polycom telephones systems by our IT team simply and easily
What do you dislike most about this product?
The call transfer was not straight forward unless you were trained to do so
What recommendations would you give to someone considering this product?
Receive training before deploying the system - we needed more indepth training
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Respectful
Cons
- Inhibits Innovation
- Less Effective Service
- Wastes Time
Please tell us why you think this review should be flagged.
Charlie M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Good Analytics, Multiple Features
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
8x8 provides good options for customization and good analytics,
What is your favorite aspect of this product?
My favorite feature would be the reporting options that you have in 8x8
What do you dislike most about this product?
When setting admin access levels on the IT side of the product, it is harder to customise.
What recommendations would you give to someone considering this product?
This is a good product but allow ample time to set up and configure is what we have found. After doing a rollout to 50+ sites
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
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