eG Enterprise Logo Award Winner Product Badge
eG Enterprise Logo Award Winner Product Badge
eG Innovations

eG Enterprise

Composite Score
7.7 /10
CX Score
8.1 /10
Category
eG Enterprise
7.7 /10

What is eG Enterprise?

eG Enterprise is a total performance management solution that provides automated monitoring, diagnosis, and reporting to troubleshoot application slowdowns, user experience issues, network outages, virtualization bottlenecks, server failures, storage hotspots, and more. eG Enterprise uses a combination of agent-based and agentless approach to monitor the health and performance of the entire IT infrastructure from application code to bare metal across physical, virtual and cloud, and hybrid IT environments.

Company Details


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Awards & Recognition

eG Enterprise won the following awards in the Application Performance Management - Enterprise category

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eG Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eG Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eG Enterprise?

4% Negative
2% Neutral
94% Positive

Pros

  • Friendly Negotiation
  • Trustworthy
  • Efficient Service
  • Caring

Feature Ratings

Average 81

Real User Monitoring

86

Server Monitoring

85

Cloud/On-Prem/Hybrid Deployment

85

Application Metric Reporting

84

Synthetic Monitoring (RUM)

84

Scalability

83

Error Reporting

83

Code Performance Monitoring

82

Enterprise Cloud Platform Support

82

Non-Commodity Operating Systems

81

Application Discovery

81

Vendor Capability Ratings

Average 79

Breadth of Features

84

Ease of IT Administration

83

Vendor Support

82

Ease of Implementation

81

Business Value Created

80

Quality of Features

78

Ease of Data Integration

78

Availability and Quality of Training

77

Usability and Intuitiveness

76

Product Strategy and Rate of Improvement

76

Ease of Customization

75

eG Enterprise Reviews

Jason W.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

A Reliable Video Conferencing Solution

Likeliness to Recommend

9 /10

What differentiates eG Enterprise from other similar products?

Since I have been using eG Enterprise, the most notable feature has been its comprehensive approach to performance management. It provides an in-depth overview of our IT stack including applications and infrastructure. We have struggled to find other tools that allow us to dig deep into specific performance issues and gain actionable insights.

What is your favorite aspect of this product?

eG Enterprise is a powerful tool that helps keep your applications running at their best. It automatically watches for slowdowns and problems by making your work life easier. Also, this software is an award-winning solution known for its excellence in Application Performance Management assuring you get the best experience possible. What I appreciate most about eG Enterprise is how quickly it identifies the root causes of problems. It saves us time and assures us that everything is closely monitored.

What do you dislike most about this product?

The initial setup was a bit complicated and more guidance would have been beneficial. Also, the cost might be too high for smaller teams with limited budgets.

What recommendations would you give to someone considering this product?

If you are thinking about using eG Enterprise, I recommend that you first assess your specific needs. A trial or demo can help you understand how it will perform in your specific environment. And for those complicated setups, don’t shy away from seeking professional assistance as it can make all the difference and make the experience go much more smoothly.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Effective Service

Rudolf D.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Amazing Product , Very Easy to use

Likeliness to Recommend

10 /10

What differentiates eG Enterprise from other similar products?

Unlike other similar products, eG Enterprise goes beyond mere monitoring, offering a holistic approach that encompasses end-to-end visibility across applications, servers, network, and user experience.

What is your favorite aspect of this product?

eG Enterprise excels in rapidly identifying the root causes of performance issues, allowing IT teams to resolve problems efficiently and minimize downtime.

What do you dislike most about this product?

Some users may find that the initial setup and configuration of eG Enterprise could be intricate, particularly for complex environments.

What recommendations would you give to someone considering this product?

Have a thorough understanding of your IT environment, including applications, servers, and network components. This knowledge will facilitate a smoother implementation and configuration process.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jack H.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Best tool to monitor applications efficiently

Likeliness to Recommend

8 /10

What differentiates eG Enterprise from other similar products?

This product is an all-in-one analytics platform for complicated IT ecosystems. It enables automatic IT infrastructure monitoring, detects network disturbances, and gives thorough reporting to help locate application slowdowns, serious system failures, and other issues. It extensively tracks the performance and health of the entire IT framework using both agentless and agent-based methodologies. It speeds up problem resolution by simplifying the process of debugging performance issues.

What is your favorite aspect of this product?

The eG solution gives me a lot of visibility while also presenting data in a really useful way. I currently run the product for several of our clients, and I can work on more essential requirements knowing that the IT infrastructure is in good working order. It excels in identifying root issues and quickly correcting them, hence improving the overall customer experience. The system offers unparalleled visibility, encompassing not only application performance but also user experience, supporting infrastructure, and business processes.

What do you dislike most about this product?

The product may appear expensive at first, but when its wide capabilities and scalability are considered, its value becomes clear. It enables seamless visibility extension, reducing the need for various additional products to be integrated. The difficulty with eG is justifying the first expenditure.

What recommendations would you give to someone considering this product?

eG Enterprise provides extensive monitoring capabilities; it monitors servers, apps, networks, and, in general, the complete infrastructure. It is a comprehensive and adaptable monitoring solution with extensive app diagnostic features. It detects app slowdowns and pinpoints the source of the downtrend. The instrument is costly, but it offers good value for money.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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