What is eFax®?
Send & receive faxes by email. Get a local, toll-free or international fax number. Fax from anywhere with our mobile app.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love eFax®?
Pros
- Effective Service
- Efficient Service
- Transparent
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration with ERP Systems
Multi-Page Support
Integration with Existing Fax Numbers
Inbound Fax Acceptance
Optical Character Recognition
Outbound Fax Transmission
Multi-Sourced Fax
PCI Compliance
Content Management
Vendor Capability Ratings
Vendor Support
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
eFax® Reviews
Estefani C.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Aug 2024
Great and very easy to use.
Likeliness to Recommend
What differentiates eFax® from other similar products?
I’ve only used Efax
What is your favorite aspect of this product?
Being able to send and receive fax from any location.
What do you dislike most about this product?
The long email address
What recommendations would you give to someone considering this product?
Train your staff well in how to use it
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Shantanu B.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Aug 2024
Effortless Digital Faxing for Modern Businesses
Likeliness to Recommend
What differentiates eFax® from other similar products?
All the faxes can be stored in the cloud, allowing easy access and management of your faxed documents. Also, eFax supports adding digital signatures to documents, making it easier to sign and send faxes without needing to print or scan them
What is your favorite aspect of this product?
eFax provides encryption and other security features to help protect the privacy of your communications. All the received faxes are delivered directly to the email inbox as attachments ( we can also change the email anytime where we want to receive the fax )
What do you dislike most about this product?
eFax is more expensive than the other online fax services, especially for the amount of pages included in the basic plans, even they charges you a higher amount if you exceed the monthly limit and there is a complex cancellation process as well as a higher cancellation charge.
What recommendations would you give to someone considering this product?
Always consider how many faxes you can send and receive each month. Compare your monthly usage to the page limits offered in eFax's plans to avoid overage charges. If you plan to use the service long-term, paying annually can save your money.
Pros
- Security Protects
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Wastes Time
- Less Generous
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.
J. A.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
Efax saves time. Easy as emailing!
Likeliness to Recommend
What differentiates eFax® from other similar products?
The price for eFax is hands-down the best option out there. It has everything I need and as simple as sending an email to use.
What is your favorite aspect of this product?
I really like the ease of use and multi document email capabilities. There's nothing complicated about it.
What do you dislike most about this product?
There's really nothing to 'dislike'. It does what it says...and very effectively.
What recommendations would you give to someone considering this product?
Just get eFax. It's a simple, cost effective solution to always having a "fax machine" at hand. It has saved me many times!
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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