Microsoft Corporation

Dynamics 365 Business Central

Composite Score

7.5 /10

CX Score

7.8 /10

31 Reviews Write a Review

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What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

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Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

2% Negative

12% Neutral

86% Positive

Pros

Efficient Service
Fair
Acts with Integrity
Security Protects

Feature Ratings

Average 82

Accounting and Financial Management

Industry Specific Capabilities

Procurement Management

Supply Chain Management

Analytics and Reporting

BI and Performance Management

Service Management

Customer Relationship Management

Job and Project Management

Governance Risk and Compliance

Human Capital Management

Vendor Capability Ratings

Average 79

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Quality of Features

Also Featured in...

Discrete Manufacturing ERP

Score 7.8

View Dynamics 365 Business Central in this category (opens in a new tab)

Dynamics 365 Business Central Reviews

Pierce H.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Microsoft Dynamics 365: A Comprehensive Solution.

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

The key differentiator is the use of AI insights and automation. The platform is designed on an artificial intelligence core that enables predictive analytics, automates mundane tasks, and makes intelligent recommendations. These features improve decision-making and productivity, hence making Dynamics 365 Business Central a smart choice for any business wanting to remain competitive.

What is your favorite aspect of this product?

The favorite feature is analytics and reporting. It integrates with Power BI to provide a full range of data visualization options within Dynamics 365, from out-of-the-box dashboards to customized reports. These tools will enable the business to take action on insights, track performance, and identify trends with ease.

What do you dislike most about this product?

The concerns point to the pricing structure. Disparate levels of licensing, in addition to add-ons, make it difficult to determine a sensible total cost of ownership for a business. Smaller organizations may also find the cost to be well out of their price range once all the extras for advanced features are added into the mix.

What recommendations would you give to someone considering this product?

This also includes investing in proper training and working with an experienced implementation partner. This will help you overcome the learning curve and get the most out of the platform. The smoother the deployment, the better the long-term outcomes will be if your team has all the necessary support and expertise.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Affan K.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

A product with mixed opinion

Likeliness to Recommend

7 /10

What differentiates Dynamics 365 Business Central from other similar products?

Ease of integration within microsoft eco system. Desktop based ERP not cloud based yet.

What is your favorite aspect of this product?

Ease of use Well defined departments Definitely a go to solution for revenue and procurement cycle. Easy user administration

What do you dislike most about this product?

Could be slow when network server is on default. License prices keep increasing every year without any improvement in the tool. Lot of limitations if you are not familiar with user administration.

What recommendations would you give to someone considering this product?

Good for mid market segment companies not for larger firm.

Pros

Security Protects
Helps Innovate
Reliable
Enables Productivity

Cons

Less Effective Service
Vendor Friendly Policies
Slower Product Innovation

Daniel C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Perfect Enterprise level Use case

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Business Central from other similar products?

Seamless Integration with Office 365: Business Central integrates natively with Office 365 applications like Outlook, Excel, and Word, enabling users to perform tasks within these familiar interfaces. For example, users can create quotes directly from Outlook emails.

What is your favorite aspect of this product?

Integration with Power BI: This allows for advanced data visualization and analytics, making it easier to track KPIs and other important metrics

What do you dislike most about this product?

Pricing can be more competitive

What recommendations would you give to someone considering this product?

D365 BC offers a broad range of functionalities covering financial management, supply chain management, project management, service management, manufacturing, and human resources.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dynamics 365 Business Central

What is Dynamics 365 Business Central?

Company Details

Book a Free Demo Today!

Awards & Recognition

Dynamics 365 Business Central Ratings

82 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Dynamics 365 Business Central?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Discrete Manufacturing ERP

Dynamics 365 Business Central Reviews

Pierce H.

Microsoft Dynamics 365: A Comprehensive Solution.

Likeliness to Recommend

Pros

Affan K.

A product with mixed opinion

Likeliness to Recommend

Pros

Cons

Daniel C.

Perfect Enterprise level Use case

Likeliness to Recommend

Pros

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Feature Ratings

Accounting and Financial Management

Industry Specific Capabilities

Procurement Management

Supply Chain Management

Analytics and Reporting

BI and Performance Management

Service Management

Customer Relationship Management

Job and Project Management

Governance Risk and Compliance

Human Capital Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Quality of Features