Drift Conversation Cloud Logo Award Winner Product Badge
Drift Conversation Cloud Logo Award Winner Product Badge
Salesloft, Inc

Drift Conversation Cloud

8.6 /10
Category
Drift Conversation Cloud
8.6 /10

What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

Company Details


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Awards & Recognition

Drift Conversation Cloud won the following awards in the Chatbots category

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Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

86 Likeliness to Recommend

2
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

3% Negative
2% Neutral
95% Positive

Pros

  • Helps Innovate
  • Respectful
  • Includes Product Enhancements
  • Efficient Service

Feature Ratings

Average 85

Leads Generation

88

Personalized Service

87

Voice or Text Input

87

Scheduled Availability

86

Translation

85

Application Programming Interface

84

Workflow Processing

84

Multi-channel

82

Integration With CRM

82

Natural Language Processing

82

Wayfinding

81

Vendor Capability Ratings

Average 83

Breadth of Features

88

Quality of Features

87

Ease of Implementation

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

85

Ease of Customization

84

Usability and Intuitiveness

83

Ease of IT Administration

82

Business Value Created

81

Ease of Data Integration

81

Vendor Support

76

Drift Conversation Cloud Reviews

Akash P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Effective, but pricey for small businesses.

Likeliness to Recommend

10 /10

What differentiates Drift Conversation Cloud from other similar products?

Drift Conversation Cloud is unique because it prioritizes real-time, personalized conversations for sales and marketing. It uses advanced AI to qualify leads and automate scheduling, making it easier for businesses to connect with customers. Plus, it integrates smoothly with CRM and other marketing tools to boost customer engagement.

What is your favorite aspect of this product?

My favorite aspect of Drift Conversation Cloud is its ability to facilitate real-time conversations that feel personal and engaging. The AI-driven lead qualification and automated scheduling features save time for sales teams, allowing them to focus on building relationships rather than handling administrative tasks.

What do you dislike most about this product?

What I dislike most about Drift Conversation Cloud is that it can be a bit pricey, especially for small businesses. Additionally, some users may find the setup process a bit complicated, which could require a learning curve to fully utilize all its features.

What recommendations would you give to someone considering this product?

If you’re thinking about using Drift Conversation Cloud, I suggest trying out any demos or free trials to see how it fits your needs. Check if the pricing works for your budget and start with the most important features for your sales and marketing. Also, be ready to spend some time on setup to get everything working well.

Pros

  • Client Friendly Policies
  • Over Delivered
  • Helps Innovate
  • Continually Improving Product

Nay M.

  • Role: Vendor Management
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Drift helps ou custumer support to be effective

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

easy implementation

What do you dislike most about this product?

nothing comes to my mind now

What recommendations would you give to someone considering this product?

iIts great for fast communication

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Darrel C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

"Amazing Product"

Likeliness to Recommend

9 /10

What differentiates Drift Conversation Cloud from other similar products?

Drift's emphasis on AI-driven conversational marketing sets it apart, enabling businesses to engage with customers in more personalized and contextualized ways.

What is your favorite aspect of this product?

It offers a user-friendly interface for setting up and managing conversational marketing campaigns, making it accessible to users with varying technical expertise.

What do you dislike most about this product?

The AI capabilities of the chatbots may not be as advanced as some competing platforms, impacting the sophistication of automated conversations.

What recommendations would you give to someone considering this product?

I would recommend Drift Conversation Cloud for businesses looking to enhance their customer interactions through conversational marketing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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