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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

87

Notifications

86

Audit Trail

86

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

79

DocuSign Reviews

Bella C.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Advanced e-signature platform

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

We can sign documents from your phones, and from anywhere making it very convenient.

What is your favorite aspect of this product?

DocuSign is an electronic signature software that allows you to sign documents quickly and easily. It helps businesses handle agreements without the headache of paper documents all thanks to its easy to use tools. Users can sign documents at any time and from any location using their phones or computers.

What do you dislike most about this product?

I really love the way it is working and providing fantastic services. It has brought easiness in our life by proving effective functionalities.

What recommendations would you give to someone considering this product?

All because of its user-friendly interface which helps you stay organized. However, if you need lots of customization, you might want to look at other options.

Pros

  • Continually Improving Product
  • Effective Service
  • Inspires Innovation
  • Respectful

Goto A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

My Experience With DocuSign

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

It makes both electronic signing and documents management easy.

What is your favorite aspect of this product?

It is fast when sending documents for Signing. It's legally binding and therefore makes doing business online effective. It's reliable and easy to use.

What do you dislike most about this product?

No bad experiences yet. It's the best electronic signature solution I have used.

What recommendations would you give to someone considering this product?

I'm recommending this product fully. Fits the bill as an electronic signing solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Martin JJ M.

  • Role: Vendor Management
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

10/10 I Do Recommend

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

Simplicity to administrator multiple signatures simultaneously with total data security and real-time notifications.

What is your favorite aspect of this product?

Zoro devices compatability limitations,effectiveness of operating on all geographical zones and solidified data security.

What do you dislike most about this product?

Right now no con I can recommend

What recommendations would you give to someone considering this product?

To have boundaries-free business freedom use this tool

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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