Docusign

DocuSign

Composite Score

9.0 /10

CX Score

9.1 /10

259 Reviews Write a Review

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What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 86%
Conflict Resolution:: 92%
Strategy & Innovation:: 89%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 87

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Audit Trail

Notifications

Templates

Third-Party Integration

Customizable Branding

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

DocuSign Reviews

Oyinlola H.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

My ideal product for e-signature collection.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

I have been impressed with the Docusign mobile application. It is intuitive to use for both sending and signing documents. Allows users to sign documents even when offline, has strong camera functionality for scanning documents on the go and supports biometric use for authentication purposes as well.

What is your favorite aspect of this product?

Docusign is secured. Its audit trailing functionality is helpful for tracking every action of a user when signing documentations on the platform. Also very important for me, is that the Docusign platform is encrypted and it is HIPAA and GDPR compliant, which is important when dealing with sensitive contractual documents.

What do you dislike most about this product?

No provisions to edit documents within the Docusign interface, rather documents have to be created outside Docusign and then imported into it. I also have reservations about the limited customization options on Docusign,

What recommendations would you give to someone considering this product?

In terms of security of signed documentations and strong integrations, I recommend Docusign.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Ajayi I.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

DocuSign, a product for peak efficiency.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

One unique feature that differentiates it from other similar product is that it offers an advanced authentication beyond basic authentication methods, making it security-wise and safe to integrate it with a wide range of applications.

What is your favorite aspect of this product?

The advanced security and compliance features

What do you dislike most about this product?

The possibility of the e-mails getting flagged as spams.

What recommendations would you give to someone considering this product?

It is a very good product to maximize efficiency and streamline workflow. More importantly, If your priority is security and compliance, go for DocuSign. You will definitely get the best out of it if you opt in for the paid features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lindsay M.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Is DocuSign the Best Electronic Signature Solution

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

Several key differentiators make it unique among its competitors. It is one of the most adopted e-signature platforms globally. It offers industry-based compliance, such as HIPAA, for highly regulated sectors, including government official use and health sectors. It offers extensive integration capabilities for embedding e-signature into custom apps and workflows.

What is your favorite aspect of this product?

DocuSign’s user-friendly features and intuitive nature with a smooth experience in document signing for correspondents and recipients. Its features are usable for even non-tech-savvy users effortlessly. Its strong compliance ensures the legally binding and security of the documents. Its mobile app makes document signing and managing easy to deal with. A wide array of integration makes it fit in all types of business environments.

What do you dislike most about this product?

It is a great market leader along with a few downsides which need attention. DocuSign has restricted document editing features. It supports us sending and signing thousands of documents but as far as editing is concerned, I find it very limited and restrained.

What recommendations would you give to someone considering this product?

DocuSign is highly recommended for the fulfillment of highly advanced business features including bulk-sending compliance tools, etc. But to leverage it fully, a basic training session is suggested for the advanced workflow as the compliance would be complex to deal with.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Inspires Innovation

DocuSign

What is DocuSign?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love DocuSign?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Security Software provides appropriate data and access security.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Audit Trail View all previous activity including any recent edits and user access.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Oyinlola H.

My ideal product for e-signature collection.

Likeliness to Recommend

Pros

Ajayi I.

DocuSign, a product for peak efficiency.

Likeliness to Recommend

Pros

Lindsay M.

Is DocuSign the Best Electronic Signature Solution

Likeliness to Recommend

Pros

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Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Audit Trail

Notifications

Templates

Third-Party Integration

Customizable Branding

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training