Dialogflow Logo
Dialogflow Logo
Google

Dialogflow

8.3 /10
Category
Dialogflow
8.3 /10

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

Company Details


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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

90 Likeliness to Recommend

3
Since last award

99 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

4% Negative
1% Neutral
95% Positive

Pros

  • Saves Time
  • Respectful
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 79

Knowledgebase

84

Voice or Text Input

83

Natural Language Processing

83

Multi-channel

81

Learning and Adaptability

81

Scheduled Availability

80

Workflow Processing

79

Application Programming Interface

79

Personalized Service

78

Translation

77

Leads Generation

76

Vendor Capability Ratings

Average 80

Quality of Features

83

Ease of Implementation

83

Business Value Created

82

Breadth of Features

82

Vendor Support

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

78

Ease of Data Integration

78

Ease of IT Administration

77

Ease of Customization

76

Dialogflow Reviews

Aditi T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly, but struggles with complex queries

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is different because it supports many languages, works well with Google services, and understands natural language really well, making it easy to create smart chatbots for various platforms.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is its user-friendly interface, which makes it easy for anyone to create and manage chatbots without needing deep technical knowledge.

What do you dislike most about this product?

What I dislike most about Dialogflow is that it can sometimes struggle with understanding very complex queries, which might lead to inaccurate responses. Additionally, its pricing can become confusing, especially with different usage tiers.

What recommendations would you give to someone considering this product?

If you're considering Dialogflow, start with simple projects to get the hang of it, and test how well it understands different questions before you launch your chatbot.

Pros

  • Acts with Integrity
  • Includes Product Enhancements
  • Appreciates Incumbent Status
  • Helps Innovate

Shivam Singh B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Natural conversation, but tricky to fine-tune.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is different because it lets a computer understand conversations more naturally, like how people talk. It’s also easy to connect it to things like apps, websites, or smart speakers, and you can adjust it to make sure it answers in the way you want.

What is your favorite aspect of this product?

One of my favorite aspects of Dialogflow is how naturally it can understand and respond to different ways people ask the same thing. It feels almost like talking to a person because you don’t have to stick to exact phrases, which makes interactions feel smooth and flexible.

What do you dislike most about this product?

The thing I dislike most about Dialogflow is that sometimes it can be tricky to fine-tune the responses, especially for complex conversations. You might need to spend a lot of time training it to handle specific situations, and if it doesn’t recognize a user’s intent correctly, the interaction can feel frustrating or robotic.

What recommendations would you give to someone considering this product?

What bugs me about Dialogflow is that it sometimes struggles with tricky conversations, and when it gets confused, the replies can feel a bit off, not like how people naturally talk.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sanskar S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly, but lacks advanced flexibility.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is easy to use and gets better at understanding people the more it’s used. It works with many languages and connects well with Google services, so it’s a simple way to build smart chatbots quickly.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is how intuitive it is for creating natural, flowing conversations without needing deep technical skills. It learns from interactions to improve responses over time, making it powerful yet accessible for building smart chatbots.

What do you dislike most about this product?

What I dislike most about Dialogflow is that while it's easy to start with, customizing complex conversations or integrating with non-Google services can sometimes feel limited or require more effort, especially for advanced use cases.

What recommendations would you give to someone considering this product?

If you’re thinking about using Dialogflow, start with a simple project, take advantage of how well it works with Google tools, and be prepared to tweak things if you need more advanced features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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