Dialogflow Logo
Dialogflow Logo
Google

Dialogflow

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Dialogflow
8.4 /10

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Dialogflow won the following awards in the Chatbots category

Filter By

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

6% Negative
0% Neutral
94% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Security Protects

Feature Ratings

Average 79

Knowledgebase

83

Multi-channel

82

Natural Language Processing

82

Voice or Text Input

82

Learning and Adaptability

80

Translation

80

Workflow Processing

80

Scheduled Availability

78

Personalized Service

78

Leads Generation

77

Application Programming Interface

77

Vendor Capability Ratings

Average 80

Ease of Implementation

83

Quality of Features

82

Breadth of Features

82

Business Value Created

81

Availability and Quality of Training

81

Ease of IT Administration

81

Vendor Support

80

Ease of Data Integration

78

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

77

Ease of Customization

76

Dialogflow Reviews

RAJAT S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Powerful and intuitive, but can get costly.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is different because it’s built by Google, understands many languages, and connects easily to other Google services. It’s great for making chatbots smarter with features like sentiment detection and speech-to-text, and it works well with apps like WhatsApp, Facebook, or your website.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is its ability to understand natural language so well. It makes creating chatbots feel intuitive, and its seamless integration with platforms like WhatsApp or websites saves so much time. It’s like having a smart assistant that’s easy to train and deploy.

What do you dislike most about this product?

What I don’t like about Dialogflow is that it can get expensive as your usage grows, and for someone new, the interface might feel a bit confusing. Also, if you want to do something really advanced, you might need to write extra code.

What recommendations would you give to someone considering this product?

If you’re thinking about using Dialogflow, start with the free version to see how it works. Spend some time learning how to set up intents and entities—they’re the basics of making a good bot. Use Google’s tutorials; they’re really useful. Also, keep an eye on your usage to avoid spending more than you planned.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

Camilo A.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Too complex for what it is!

Likeliness to Recommend

1 /10

What differentiates Dialogflow from other similar products?

At start its pretty easy to use, when you are making your first conversational flows you'll think you see the magic of the tool.

What is your favorite aspect of this product?

I'll say managing the conversation flow based on a script or on a pretty well defined structure is easy to do with dialog flow.

What do you dislike most about this product?

When you start making complex conversations, including data, personalization with user information or other complex tasks, it becomes a hassle to try and manage everything from dialogflow. you start looking at its deficiencies and lack of capabilities to tackle complex conversational flows, or understand some types of words, specially using other languages different from english, (like spanish).

What recommendations would you give to someone considering this product?

I'll say, if what you are doing (the conversation flow) its pretty simple or well structured from the start, go ahead and try to use it. If you are doing something else, even more complex or include docs or other info in other languages, find another solution, because this one is kinda limited for medium to complex scenarios.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Inspiring

Aakash S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use, but requires adjustments.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is unique because it understands and responds to human language naturally, making interactions feel smooth and conversational.

What is your favorite aspect of this product?

What I love most about Dialogflow is how well it understands what people actually mean, not just the words they say. This makes it easier to create chatbots that feel natural, almost like talking to a real person.

What do you dislike most about this product?

What I dislike most about Dialogflow is that it can sometimes be tricky to fine-tune, especially for complex conversations. It can take a lot of tweaking to get the bot to handle more advanced or specific queries smoothly.

What recommendations would you give to someone considering this product?

If you're thinking about using Dialogflow, make sure you know what you want your bot to do, and keep things simple at first it'll help the bot sound more natural and work better.

Pros

  • Performance Enhancing
  • Unique Features
  • Acts with Integrity
  • Client's Interest First

Most Popular Dialogflow Comparisons