Google

Dialogflow

Composite Score

8.4 /10

CX Score

8.7 /10

58 Reviews Write a Review

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What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details

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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

6% Negative

0% Neutral

94% Positive

Pros

Saves Time
Helps Innovate
Reliable
Security Protects

Feature Ratings

Average 79

Knowledgebase

Multi-channel

Natural Language Processing

Voice or Text Input

Learning and Adaptability

Translation

Workflow Processing

Scheduled Availability

Personalized Service

Leads Generation

Application Programming Interface

Vendor Capability Ratings

Average 80

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Conversational AI

Score 9.0

View Dialogflow in this category (opens in a new tab)

Dialogflow Reviews

RAJAT S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Powerful and intuitive, but can get costly.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is different because it’s built by Google, understands many languages, and connects easily to other Google services. It’s great for making chatbots smarter with features like sentiment detection and speech-to-text, and it works well with apps like WhatsApp, Facebook, or your website.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is its ability to understand natural language so well. It makes creating chatbots feel intuitive, and its seamless integration with platforms like WhatsApp or websites saves so much time. It’s like having a smart assistant that’s easy to train and deploy.

What do you dislike most about this product?

What I don’t like about Dialogflow is that it can get expensive as your usage grows, and for someone new, the interface might feel a bit confusing. Also, if you want to do something really advanced, you might need to write extra code.

What recommendations would you give to someone considering this product?

If you’re thinking about using Dialogflow, start with the free version to see how it works. Spend some time learning how to set up intents and entities—they’re the basics of making a good bot. Use Google’s tutorials; they’re really useful. Also, keep an eye on your usage to avoid spending more than you planned.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Inspires Innovation

Camilo A.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Too complex for what it is!

Likeliness to Recommend

1 /10

What differentiates Dialogflow from other similar products?

At start its pretty easy to use, when you are making your first conversational flows you'll think you see the magic of the tool.

What is your favorite aspect of this product?

I'll say managing the conversation flow based on a script or on a pretty well defined structure is easy to do with dialog flow.

What do you dislike most about this product?

When you start making complex conversations, including data, personalization with user information or other complex tasks, it becomes a hassle to try and manage everything from dialogflow. you start looking at its deficiencies and lack of capabilities to tackle complex conversational flows, or understand some types of words, specially using other languages different from english, (like spanish).

What recommendations would you give to someone considering this product?

I'll say, if what you are doing (the conversation flow) its pretty simple or well structured from the start, go ahead and try to use it. If you are doing something else, even more complex or include docs or other info in other languages, find another solution, because this one is kinda limited for medium to complex scenarios.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Commodity Features
Less Inspiring

Kuldeep S.

Role: Finance
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Great Product By google for Conversion Agent

Likeliness to Recommend

8 /10

What differentiates Dialogflow from other similar products?

Dialog flow is easy to integrate with google assitance and facebook messenger . It is developed by google so it’s brand

What is your favorite aspect of this product?

There various aspects of but mainly is as easy to use Multiple languages support, Context management NLP support

What do you dislike most about this product?

I did not find as I dislike that. It will good it reduce the time of Suppot ETa.

What recommendations would you give to someone considering this product?

Highly recommended I will recommend if you are looking for a great product for conversion agents then go for it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Dialogflow Ratings

89 Likeliness to Recommend

2 Since last award

97 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Dialogflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Multi-channel Supports live chat, mobile app, powerbot and messenger

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversational AI

Dialogflow Reviews

RAJAT S.

Powerful and intuitive, but can get costly.

Likeliness to Recommend

Pros

Camilo A.

Too complex for what it is!

Likeliness to Recommend

Pros

Cons

Kuldeep S.

Great Product By google for Conversion Agent

Likeliness to Recommend

Pros

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Feature Ratings

Knowledgebase

Multi-channel

Natural Language Processing

Voice or Text Input

Learning and Adaptability

Translation

Workflow Processing

Scheduled Availability

Personalized Service

Leads Generation

Application Programming Interface

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization