What is Custify?
Custify is a customer success platform designed for your B2B SaaS business. It helps you better meet customers' needs, reduce churn and increase lifetime value. You can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in an easy-to-understand dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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76 Likeliness to Recommend
1
Since last award
95 Plan to Renew
70 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Custify?
Pros
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Onboarding Workflow Management
Onboarding Portal
Customer Scorecards
Onboarding Collateral Management
Account Health Tracking
CRM Integration
Surveys and Polling
Reporting and Analytics
Centralized Note Taking
Vendor Capability Ratings
Vendor Support
Product Strategy and Rate of Improvement
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
cover for SOCIAL
demo-1-Customer 363
demo-2.Customer health (1)
What is the Custify Portal and why every CS team should try it.
Why Customer 360 is essential for CS teams | Custify
Custify Reviews
Ghouse a.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2024
It’s excellent and always easy to use
Likeliness to Recommend
What differentiates Custify from other similar products?
Services are excellent compare to others and it’s easy to use
What is your favorite aspect of this product?
Data security
What do you dislike most about this product?
As of now product is excellent
What recommendations would you give to someone considering this product?
It will help to achieve your target on time also it’s secure your data
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kaylan C.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2023
Easy to use platform that helps to manage clients
Likeliness to Recommend
What differentiates Custify from other similar products?
E-mail automation, possibility of creating health scores, graphics and data tracking.
What is your favorite aspect of this product?
Data analytics and the possibility of scaling client communication.
What do you dislike most about this product?
Sometimes it can be a little glitchy, but is not a big deal.
What recommendations would you give to someone considering this product?
If you are looking for a software for your Customer Success Team, this is the one to. It helps us a lot.
Pros
- Saves Time
- Respectful
- Acts with Integrity
- Helps Innovate
Please tell us why you think this review should be flagged.
Thomas L.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2023
Love working with the product and the team!!
Likeliness to Recommend
What differentiates Custify from other similar products?
Support is outstanding which builds a lot of trust.
What is your favorite aspect of this product?
Open to improvements at all times.
What do you dislike most about this product?
Sometimes limited features.
What recommendations would you give to someone considering this product?
Hesitate no longer
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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