Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Document Hosting

89

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Version Control

84

Searchability

83

Editor Functions

83

Metrics and Reporting

83

Publication Workflow

83

Indexing and Classification

81

Check Out Check in

81

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

85

Business Value Created

84

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Data Integration

81

Usability and Intuitiveness

80

Vendor Support

79

Confluence Reviews

Noelia B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Integrative tool for information management

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

What Confluence does differently is the link to a large number of platforms, the integration process is optimal and allows for covering a large amount of information, which provides a high capacity for content management and facilitates the fact of being able to centralize everything in one place. We use it to be able to store all our documents safely, having all our information in one place facilitates the creation of content, the administration of its access, sending or editing, contributing to creating an effective database, allowing us to omit the fact of searching for information in the different platforms that we use in our management,

What is your favorite aspect of this product?

Confluence is an innovative tool that presents a space to integrate and incorporate data, ideas and content in one place, creating an open collaborative workspace with multiple document management tools allowing not only to manage, share and edit, but also to combine information from different platforms, integrating and centralizing all our content in one place. It provides the ability to choose who to share the documents with, giving the flexibility to adapt the content either from different types of files, access management or tasks, as well as the great power to access this from the mobile phone.

What do you dislike most about this product?

One of its disadvantages lies in the limitation of the customization of the templates, being able to have the possibility of adapting the templates would open a range of possibilities to adapt the content and implement it in a much more personalized way. With such high functionality and the power to integrate multiple tools creating an open space to work, it is ideal to have a much more friendly platform to organize all the content, I still think that everything is presented somewhat disorganized and without a clear structure. Likewise, having automation to manage content is not possible at the moment, it may be something to improve.

What recommendations would you give to someone considering this product?

I recommend Confluence with full responsibility, since I have used the platform I have been able to develop a better organizational capacity, it allows you to centralize all the content and makes it much easier to see where everything is, although its organizational interface still seems to me to be able to improve, having everything in one place is priceless and worth trying. Please be aware of some of the limitations before using it, but I'm sure they are really small compared to all the positive things the platform can bring.

Pros

  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Caring

SUMIT B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Collaboration and Document Management Tool

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is a collaboration and document management tool designed for teams, offering features like real-time editing, version control, and integration with various other software.

What is your favorite aspect of this product?

It have Customizable templates.

What do you dislike most about this product?

Pricing is for small teams.

What recommendations would you give to someone considering this product?

Best suited for larger teams or organizations needing robust documentation and collaboration capabilities.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Respectful

Olivia K.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Streamlining Document Management with Confluence

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Its integration with other Atlassian tools generates a cohesive atmosphere for tracking and, documentation of my project. Unlike others, Confluence considers structured documentation with a single hub.

What is your favorite aspect of this product?

I have been using this tool and getting great services. It is reliable and effective tool. One of my favorite features is allowing my teammates to edit the files collectively by providing cross-functional interaction. It can customize the “spaces” to facilitate my team to keep hierarchy thus creating seamless navigation of documents.

What do you dislike most about this product?

One downside that I noted while working is its text editor which lacks the latest functioning. Moreover, its other features are working perfectly and providing mind blowing services.

What recommendations would you give to someone considering this product?

Due to its comprehensive features, the elevation of operative adoption across the teammates would be productive. Explore the library of templates to streamline the workflow and fulfill the specific needs of your work.

Pros

  • Continually Improving Product
  • Trustworthy
  • Fair
  • Altruistic

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