Concur Expense Logo
Concur Expense Logo
SAP Concur

Concur Expense

8.1 /10
Category
Concur Expense
8.1 /10

What is Concur Expense?

Automate and improve the expense reporting process. Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.

Company Details


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Awards & Recognition

Concur Expense won the following awards in the Expense Management category

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Concur Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Expense.

82 Likeliness to Recommend

94 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Expense?

10% Negative
13% Neutral
77% Positive

Pros

  • Reliable
  • Respectful
  • Security Protects
  • Fair

Feature Ratings

Average 81

Multi Currency

85

Expense Detail Tracking

83

Single Sign-On (SSO)

83

Receipt Image Submission

82

Expense Policy Aware

82

Approval Workflow

81

Desktop Browser Support

80

Travel and Accommodation Booking

80

Expense Itemization

79

Travel Profile

79

Mobile App or Mobile Browser Support

79

Vendor Capability Ratings

Average 77

Business Value Created

81

Ease of IT Administration

79

Ease of Implementation

78

Quality of Features

78

Ease of Data Integration

78

Vendor Support

77

Breadth of Features

77

Availability and Quality of Training

76

Usability and Intuitiveness

75

Product Strategy and Rate of Improvement

74

Ease of Customization

72

Concur Expense Reviews

Thomas B S.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Great product once you get it implemented!

Likeliness to Recommend

10 /10

What differentiates Concur Expense from other similar products?

The OCR feature for receipts & auto-matching with incoming credit card transactions is great

What is your favorite aspect of this product?

Once you understand the quirks of the ExpenseIt feature, it's a smooth process to add expense receipts & get them completely documented without having to revisit them later.

What do you dislike most about this product?

Our expense cycle doesn't follow the calendar month, so the features in the Expense Assistance aren't totally helpful. We have to go through extra steps to get newly added ExpenseIT receipts added to the current report before we can even update the Expense Type & other field values.

What recommendations would you give to someone considering this product?

It's a bit pricey for what it is if you're only using it for expense tracking. Shop around & understand what you're getting before committing. Pricing per expense report submitted is also unexpected.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

John F.

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Accurate expense management platform

Likeliness to Recommend

10 /10

What differentiates Concur Expense from other similar products?

Concur Expense is easy to deploy and use where it can be deployed from cloud or hybrid and all of this simplifies its usage across all organizations.

What is your favorite aspect of this product?

Concur Expense helps us in auditing our bills and expenses and in doing so it helps us in fighting fake bills and eliminate wastage of our resources. Its easily accessible from cloud and this instant recording and accounting of incurred bills thus remain efficient. Customer support is available and willing to help all users in using the platform in an reliable manner.

What do you dislike most about this product?

When internet connection is poor usage of the platform becomes a bit impaired at times and this may delay the accurate recording of bills incurred.

What recommendations would you give to someone considering this product?

SAP Concur Expense is built for modern businesses and it will help in auditing and keeping genuine records of incurred expenses and this is crucial in ensuring prudent usage of your available resources.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Conor S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Not ideal product, but used because of familiarity

Likeliness to Recommend

6 /10

What differentiates Concur Expense from other similar products?

It has been around for such a long time and has been mostly reliable, so there are a lot of legacy customers and users that don't want to learn a new system, even if the functionality of the other system is a bit better.

What is your favorite aspect of this product?

It is reliable and I now know how to use it relatively efficiently.

What do you dislike most about this product?

I dislike that it doesn't have optical recognition of receipts, and instead I need to add in everything manually.

What recommendations would you give to someone considering this product?

If your stakeholders are open-minded to other potential solutions, test the others and compare instead of sole-sourcing this product.

Pros

  • Reliable
  • Trustworthy
  • Client Friendly Policies
  • Helps Innovate

Cons

  • Leverages Incumbent Status
  • Less Inspiring

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