What is ConcentrixCX?
Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceConcentrixCX Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ConcentrixCX.
80 Likeliness to Recommend
100 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConcentrixCX?
Pros
- Trustworthy
- Caring
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sentiment Analytics
Data Visualization
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Text Analytics
Alerts
Questionnaire Design/Survey Builder
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Quality of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
ConcentrixCX Reviews
Priyanka Singh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Easy to Implement, but high on maintenance.
Likeliness to Recommend
Pros
- Inspires Innovation
- Saves Time
- Appreciates Incumbent Status
- Security Protects
Please tell us why you think this review should be flagged.
Jatin T.
- Role: Human Resources
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Mar 2024
Customer experience management including analytics
Likeliness to Recommend
What differentiates ConcentrixCX from other similar products?
ConcentrixCX stands out due to its comprehensive suite of features for customer experience management, including advanced analytics, omnichannel capabilities, and personalized insights. Its focus on actionable data and customer-centric strategies sets it apart from other similar products.
What is your favorite aspect of this product?
ConcentrixCX's ability to provide actionable insights from customer data, helping businesses make informed decisions to enhance the overall customer experience.
What do you dislike most about this product?
Not for me but other users may find ConcentrixCX's pricing structure or learning curve challenging.
What recommendations would you give to someone considering this product?
Before investing in ConcentrixCX, I'd recommend thoroughly evaluating your organization's specific needs and goals. Additionally, consider conducting a trial or demo to assess how well the platform aligns with your requirements. It's also essential to review customer feedback and case studies to gauge real-world performance and suitability.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Alexander G.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
Powerful platform
Likeliness to Recommend
What differentiates ConcentrixCX from other similar products?
It's a powerful platform that empowers businesses with customer feedback.
What is your favorite aspect of this product?
I find ConcentrixCX extremely user-friendly. Its intuitive design ensures smooth navigation and efficient utilization.
What do you dislike most about this product?
Lack of do-it-yourself (DIY) features.
What recommendations would you give to someone considering this product?
ConcentrixCX turns feedback into action, orchestrates customer and employee experiences, and consistently fuels innovation. It’s a valuable tool for businesses aiming to enhance their customer interactions and drive success.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.