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ConcentrixCX Logo
Concentrix Corp

ConcentrixCX

7.2 /10
Category
ConcentrixCX
7.2 /10

What is ConcentrixCX?

Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.

Company Details


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ConcentrixCX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConcentrixCX.

80 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConcentrixCX?

8% Negative
7% Neutral
85% Positive

Pros

  • Trustworthy
  • Caring
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 70

Sentiment Analytics

79

Data Visualization

75

Multi-Channel Data Collection

73

Dashboards, Analytics and Reporting

73

Text Analytics

71

Alerts

69

Questionnaire Design/Survey Builder

67

API Framework

63

Vendor Capability Ratings

Average 72

Usability and Intuitiveness

81

Breadth of Features

77

Business Value Created

77

Product Strategy and Rate of Improvement

75

Ease of Implementation

73

Quality of Features

73

Vendor Support

71

Ease of Customization

69

Availability and Quality of Training

67

Ease of IT Administration

67

Ease of Data Integration

65

ConcentrixCX Reviews

Priyanka Singh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to Implement, but high on maintenance.

Likeliness to Recommend

9 /10

Pros

  • Inspires Innovation
  • Saves Time
  • Appreciates Incumbent Status
  • Security Protects

Jatin T.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Customer experience management including analytics

Likeliness to Recommend

10 /10

What differentiates ConcentrixCX from other similar products?

ConcentrixCX stands out due to its comprehensive suite of features for customer experience management, including advanced analytics, omnichannel capabilities, and personalized insights. Its focus on actionable data and customer-centric strategies sets it apart from other similar products.

What is your favorite aspect of this product?

ConcentrixCX's ability to provide actionable insights from customer data, helping businesses make informed decisions to enhance the overall customer experience.

What do you dislike most about this product?

Not for me but other users may find ConcentrixCX's pricing structure or learning curve challenging.

What recommendations would you give to someone considering this product?

Before investing in ConcentrixCX, I'd recommend thoroughly evaluating your organization's specific needs and goals. Additionally, consider conducting a trial or demo to assess how well the platform aligns with your requirements. It's also essential to review customer feedback and case studies to gauge real-world performance and suitability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alexander G.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Powerful platform

Likeliness to Recommend

8 /10

What differentiates ConcentrixCX from other similar products?

It's a powerful platform that empowers businesses with customer feedback.

What is your favorite aspect of this product?

I find ConcentrixCX extremely user-friendly. Its intuitive design ensures smooth navigation and efficient utilization.

What do you dislike most about this product?

Lack of do-it-yourself (DIY) features.

What recommendations would you give to someone considering this product?

ConcentrixCX turns feedback into action, orchestrates customer and employee experiences, and consistently fuels innovation. It’s a valuable tool for businesses aiming to enhance their customer interactions and drive success.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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