Fiserv

Clover Flex

6.5 /10

Claim Software

What is Clover Flex?

The flexible solution designed to meet your full range of payment and point-of-sale needs. The Clover Flex is the all-in-one device with the built-in capabilities to help you serve customers better—whether at the counter, in line, at the table or in the salon chair.

Company Details

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Clover Flex Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Clover Flex.

75 Likeliness to Recommend

5
Since last award

61 Plan to Renew

6
Since last award

70 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Clover Flex?

20% Negative

14% Neutral

66% Positive

Pros

Enables Productivity
Continually Improving Product
Unique Features
Inspires Innovation

Cons

Under Delivered

Feature Ratings

Average 76

Inventory Control

Cash Register Point of Purchase Devices

Pricing Promotions

Sales Transactions

Customer Account Management

PCI and EMV Compatible

Employee Management

Employee Mobile

Analytics and Reporting

Online Integrations Web Store

Loyalty Program

Vendor Capability Ratings

Average 76

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Clover Flex Reviews

Davan L. M.

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

It's a fantastic product with ease of use.

Likeliness to Recommend

10 /10

What differentiates Clover Flex from other similar products?

built well and access to additional applications. Also recognizable from a far.

What is your favorite aspect of this product?

camera and works offline

What do you dislike most about this product?

battery life can fail at times even with new models

What recommendations would you give to someone considering this product?

This is a great addition for efficient checkout if you're a mobile business or a restaurant with outside dining.

Pros

Respectful
Efficient Service
Caring
Client Friendly Policies

John F.

Role: Operations
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Excellent Product

Likeliness to Recommend

10 /10

What differentiates Clover Flex from other similar products?

The ability to customize functional issues.

What is your favorite aspect of this product?

It is a robust product from bottom to top.

What do you dislike most about this product?

Nothing, like every part.

What recommendations would you give to someone considering this product?

Purchase sooner than later.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Mark C.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Out of the box solution for small retailers

Likeliness to Recommend

1 /10

What differentiates Clover Flex from other similar products?

Integrated solution with hardware and software ready to use almost out of the box. Very flexible modules

What is your favorite aspect of this product?

Flexibility of promotional pricing program

What do you dislike most about this product?

Troubleshooting is a bit cumbersome. Customer support is excellent but no capability for remote diagnostics

What recommendations would you give to someone considering this product?

Be sure you have a true SME in your organization to act as a troubleshooter for at least the first three months

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

Cons

Leverages Incumbent Status

Clover Flex

What is Clover Flex?

Company Details

Need Assistance?

Awards & Recognition

Clover Flex Ratings

75 Likeliness to Recommend

5 Since last award

61 Plan to Renew

6 Since last award

70 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Clover Flex?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Clover Flex Reviews

Davan L. M.

It's a fantastic product with ease of use.

Likeliness to Recommend

Pros

John F.

Excellent Product

Likeliness to Recommend

Pros

Mark C.

Out of the box solution for small retailers

Likeliness to Recommend

Pros

Cons

5
Since last award

6
Since last award

3
Since last award

Feature Ratings

Inventory Control

Cash Register Point of Purchase Devices

Pricing Promotions

Sales Transactions

Customer Account Management

PCI and EMV Compatible

Employee Management

Employee Mobile

Analytics and Reporting

Online Integrations Web Store

Loyalty Program

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of IT Administration