ClientSuccess Logo Award Winner Product Badge
ClientSuccess Logo Award Winner Product Badge
ClientSuccess

ClientSuccess

7.5 /10
Category
ClientSuccess
7.5 /10

What is ClientSuccess?

ClientSuccess is a simple yet sophisticated solution that both the front-line CSMs and the Executive team will love. For the CSMs, we bring together the tools, best practices, insights and analytics they need to proactively manage their customers. For the Executives, we deliver the deep analytics, metric and reports to provide a comprehensive view of the health of their SaaS business.

Company Details


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Awards & Recognition

ClientSuccess won the following awards in the Customer Success category

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ClientSuccess Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClientSuccess.

84 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClientSuccess?

0% Negative
9% Neutral
91% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 80

Account Health Tracking

93

Customer Scorecards

93

Centralized Note Taking

89

Onboarding Collateral Management

84

CRM Integration

77

Onboarding Portal

77

Onboarding Workflow Management

76

Surveys and Polling

74

Reporting and Analytics

71

Vendor Capability Ratings

Average 80

Breadth of Features

89

Vendor Support

87

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

81

Availability and Quality of Training

79

Quality of Features

76

Ease of Customization

72

Ease of Data Integration

67

ClientSuccess Reviews

Jim J.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Great product, always improving!

Likeliness to Recommend

9 /10

What differentiates ClientSuccess from other similar products?

Ease of implementation, health scoring.

What is your favorite aspect of this product?

Ease of implementation and updating

What do you dislike most about this product?

Bugs that shouldn’t have passed basic QA testing.

What recommendations would you give to someone considering this product?

Easy to implement and to configure/tweak. Knowledge center is spotty: good detail on some areas, outdated or missing articles for some key topics.

Pros

  • Fair
  • Acts with Integrity
  • Includes Product Enhancements
  • Caring

Cons

  • Less Reliable

Samkit B.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Streamlined and Effective: Empowering End-Users

Likeliness to Recommend

9 /10

What differentiates ClientSuccess from other similar products?

ClientSuccess excels with personalized insights and a user-friendly interface, setting it apart from other solutions in customer success management.

What is your favorite aspect of this product?

My favorite aspect of this product is the highly customized and actionable insights it provides for better customer success strategies

What do you dislike most about this product?

The limited integration options and occasional performance issues are the aspects I dislike most about this product

What recommendations would you give to someone considering this product?

I recommend thoroughly assessing your integration needs and testing performance for a seamless adoption of ClientSuccess.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Ralph v.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Great product that was very easy to customize.

Likeliness to Recommend

9 /10

What differentiates ClientSuccess from other similar products?

Good visualization

What is your favorite aspect of this product?

It was very customizable. Their team was also very helpful in thinking about how to solve specific painpoints.

What do you dislike most about this product?

I have nothing I did not like about the product.

What recommendations would you give to someone considering this product?

Work with the team of Client Success to get the most out of the tool

Pros

  • Helps Innovate
  • Inspires Innovation
  • Caring
  • Respectful

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