What is ClientSuccess?
ClientSuccess is a simple yet sophisticated solution that both the front-line CSMs and the Executive team will love. For the CSMs, we bring together the tools, best practices, insights and analytics they need to proactively manage their customers. For the Executives, we deliver the deep analytics, metric and reports to provide a comprehensive view of the health of their SaaS business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ClientSuccess?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Account Health Tracking
Customer Scorecards
Centralized Note Taking
Onboarding Collateral Management
CRM Integration
Onboarding Portal
Onboarding Workflow Management
Surveys and Polling
Reporting and Analytics
Vendor Capability Ratings
Breadth of Features
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Customization
Ease of Data Integration
ClientSuccess Reviews
Jim J.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2023
Great product, always improving!
Likeliness to Recommend
What differentiates ClientSuccess from other similar products?
Ease of implementation, health scoring.
What is your favorite aspect of this product?
Ease of implementation and updating
What do you dislike most about this product?
Bugs that shouldn’t have passed basic QA testing.
What recommendations would you give to someone considering this product?
Easy to implement and to configure/tweak. Knowledge center is spotty: good detail on some areas, outdated or missing articles for some key topics.
Pros
- Fair
- Acts with Integrity
- Includes Product Enhancements
- Caring
Cons
- Less Reliable
Please tell us why you think this review should be flagged.
Samkit B.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Jul 2023
Streamlined and Effective: Empowering End-Users
Likeliness to Recommend
What differentiates ClientSuccess from other similar products?
ClientSuccess excels with personalized insights and a user-friendly interface, setting it apart from other solutions in customer success management.
What is your favorite aspect of this product?
My favorite aspect of this product is the highly customized and actionable insights it provides for better customer success strategies
What do you dislike most about this product?
The limited integration options and occasional performance issues are the aspects I dislike most about this product
What recommendations would you give to someone considering this product?
I recommend thoroughly assessing your integration needs and testing performance for a seamless adoption of ClientSuccess.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Ralph v.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2023
Great product that was very easy to customize.
Likeliness to Recommend
What differentiates ClientSuccess from other similar products?
Good visualization
What is your favorite aspect of this product?
It was very customizable. Their team was also very helpful in thinking about how to solve specific painpoints.
What do you dislike most about this product?
I have nothing I did not like about the product.
What recommendations would you give to someone considering this product?
Work with the team of Client Success to get the most out of the tool
Pros
- Helps Innovate
- Inspires Innovation
- Caring
- Respectful
Please tell us why you think this review should be flagged.
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