ClickUp Customer Reviews 2025 | SoftwareReviews

ClickUp

Composite Score

9.0 /10

CX Score

9.2 /10

209 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

ClickUp won the following awards in the Project Management - Enterprise category

Filter By

6 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

5 Top Rated Features

2022

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Trustworthy

Feature Ratings

Average 86

Collaboration

Workflow Management

Planning and Scheduling

Document Management

Resource Management

Dependency and Milestone Tracking

Time & Expense Tracking

Hierarchical Task Management

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Average 84

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Product Management

Score 9.1

View ClickUp in this category (opens in a new tab)

Task Management

Score 8.9

View ClickUp in this category (opens in a new tab)

Objectives and Key Results

Score 8.7

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.2

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Axton Q.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

high level of customization

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

ClickUp stands out from other project management tools due to its high level of customization and all-in-one platform approach. It integrates a wide range of features like task management, document sharing, time tracking, and collaboration tools, allowing teams to tailor the workspace to their specific needs. Unlike many competitors, ClickUp offers a flexible structure where users can switch between views (list, board, calendar, Gantt, etc.), automate workflows, and manage tasks across various departments in one place, making it a highly adaptable solution for businesses of all sizes.

What is your favorite aspect of this product?

My favorite aspect of ClickUp is its versatility and customization options. The ability to tailor the platform to fit different workflows and preferences—whether it's through custom views, automations, or task statuses—makes it incredibly adaptable for teams of all sizes and industries. This flexibility ensures that users can optimize their project management experience, streamlining workflows and enhancing productivity without being confined to a one-size-fits-all approach.

What do you dislike most about this product?

One disadvantage of ClickUp is its complexity, especially for new users. The platform offers a wide range of features and customization options, which can be overwhelming and require a steep learning curve to master. It may take time for users to fully explore and utilize all the capabilities effectively.

What recommendations would you give to someone considering this product?

I would recommend that anyone considering ClickUp take the time to explore its features through tutorials or the free version first, as it offers a lot of customization. It's crucial to understand how to structure tasks, set up workflows, and utilize automation to maximize its potential. Additionally, for teams new to project management tools, it may be helpful to start with basic features and gradually incorporate advanced functionalities to avoid feeling overwhelmed. Finally, regularly reviewing and optimizing your ClickUp setup can ensure it continues to meet your evolving needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Naomi A.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Awesome Product

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

Customizable reporting dashboards Strong security certifications24/7 live chat support available

What is your favorite aspect of this product?

ClickUp offers a ton of advanced features that enable real-time and unsynchronized collaboration

What do you dislike most about this product?

It can feel overwhelming:

What recommendations would you give to someone considering this product?

ClickUp does have a slightly steeper learning curve than its competitors

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Anne K.

Role: Industry Specific Role
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2024

Beautiful product management tool!

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

I love that it is easy to use, Unlike other tools, I didn't have to start looking at tutorial videos on Youtube to learn.

What is your favorite aspect of this product?

I love that I can record Voice Notes to the engineers to explain what I need to do and they can come back to it.

What do you dislike most about this product?

It's not so simple anymore unlike before. There are a lot of features, lol.

What recommendations would you give to someone considering this product?

Take it one step at a time, don't skip the on-screen tutorials.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ClickUp

What is ClickUp?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ClickUp Ratings

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Axton Q.

high level of customization

Likeliness to Recommend

Pros

Naomi A.

Awesome Product

Likeliness to Recommend

Pros

Anne K.

Beautiful product management tool!

Likeliness to Recommend

Pros

Most Popular ClickUp Comparisons

Asana

Jira

Trello

Microsoft Project

Wrike

monday.com

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Document Management

Resource Management

Dependency and Milestone Tracking

Time & Expense Tracking

Hierarchical Task Management

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support