Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
7.7 /10
CX Score
7.9 /10
Category
Claude
7.7 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

5% Negative
6% Neutral
89% Positive

Pros

  • Continually Improving Product
  • Saves Time
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 83

Code Completion

88

Natural Language Generation

87

Summarization & Explanation

84

Commenting

82

Bug Detection

82

Unit Tests

81

Refactoring

79

Multi-Language Support

77

IDE Integration

73

Vendor Capability Ratings

Average 76

Ease of Implementation

82

Quality of Features

79

Business Value Created

79

Ease of Data Integration

78

Product Strategy and Rate of Improvement

78

Vendor Support

75

Usability and Intuitiveness

75

Ease of Customization

74

Ease of IT Administration

73

Breadth of Features

71

Availability and Quality of Training

68

Claude Reviews

Andrew C.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy, efficient, yet has strong competition

Likeliness to Recommend

7 /10

What differentiates Claude from other similar products?

Claude offers similar features to other products in this category, showing promise yet falling short on answer quality. It could differentiate based on pricing, but it's a tough market to impres.

What is your favorite aspect of this product?

Claude offers natural language that is slightly better than competitors and feels more personable. It has excellent brainstorming functionality that allows you to get creative and work together.

What do you dislike most about this product?

It isn't as fully features and as cutting edge as the competition. Where the competition feels effortless to use, Claude has a more involved process to get what you want out of it.

What recommendations would you give to someone considering this product?

Consider all your options and if you are looking for a brainstorming partner or quick back and forth for minor queries. Claude is great at thinking and providing interesting analysis and thought.

Pros

  • Unique Features
  • Enables Productivity
  • Trustworthy
  • Acts with Integrity
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2025

Awesome tool to use

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Gaurav P.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Best AI tool for programming

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Claude is designed for programming

What is your favorite aspect of this product?

context window

What do you dislike most about this product?

breadth of features, and lack of improvements

What recommendations would you give to someone considering this product?

best AI tool for programming, must try to improve productivity.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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