What is Cisco Webex Support?
Cisco Webex Support is a dynamic platform for remote technical support. It provides real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Webex Support?
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audit Management
Augmented Reality Remote Assistance
Remote Control
Intelligence Reports
Attended and Unattended Remote Access
Real User Monitoring
Remote Support
Web & Desktop Conferencing
Discovery
Role-Based Access Controls
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Data Integration
Vendor Support
Cisco Webex Support Reviews
Zeeshan F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
"Feature-rich, highly effective"
Likeliness to Recommend
What differentiates Cisco Webex Support from other similar products?
Cisco webex support out with its advanced features like real-time video support, integrated AI-driven insights, fantastic security measures, and seamless integration with other Cisco products.
What is your favorite aspect of this product?
Its seamless integration with Cisco's ecosystem, providing enhanced support capabilities and real-time insights.
What do you dislike most about this product?
The initial setup can be complex, but this allows for a highly tailored and comprehensive support solution once configured.
What recommendations would you give to someone considering this product?
I recommend Cisco webex support for its fantastic features and integration, but be prepared for a detailed initial configuration process.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
JATIN G.
- Role: Consultant
- Industry: Government
- Involvement: IT Leader or Manager
Submitted May 2024
Cisco : Corporate productive tool
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Saves Time
Please tell us why you think this review should be flagged.
Vimal K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
average product to use compared to others
Likeliness to Recommend
What differentiates Cisco Webex Support from other similar products?
security as its done with collaborations with cisco poroducts like collaboration cloud and encryptions
What is your favorite aspect of this product?
security, smooth remote access,
What do you dislike most about this product?
UI/UX functionality of the product
What recommendations would you give to someone considering this product?
i would suggest to use other product like anydesk which is much more user friendly and cost effective
Pros
- Acts with Integrity
- Helps Innovate
- Trustworthy
- Efficient Service
Cons
- Slower Product Innovation
Please tell us why you think this review should be flagged.
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