What is Chorus?
Chorus simplifies the storage and management of digital media files, or 'digital assets' by bringing content into a single place for teams, to allow marketing and content professionals to build a searchable library.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
5
Since last award
97 Plan to Renew
3
Since last award
88 Satisfaction of Cost Relative to Value
13
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Indexing
Digital Asset Sharing
Manage / Administration of Metadata
Collaboration
Automation of Metadata Creation
In System Content Views
Permissions and Access Right Management
Workflow and Approval Management
Digital Asset Findability
Cloud Offering
Integration
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of IT Administration
Vendor Support
Chorus Reviews
Abdullah V.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
A reliable call recording solution for your sales.
Likeliness to Recommend
What differentiates Chorus from other similar products?
At Lessonly, one of our main objectives is rep development. We've identified 25 abilities that contribute to success as part of our approach, and honing those skills will help our business prosper.
What is your favorite aspect of this product?
Note-takers change games. Being able to focus on the call without taking notes has helped my sales. Listening to calls later is amazing too.
What do you dislike most about this product?
Transcribing phone calls is very inconsistent. There is a clear need for UX enhancement on the editor that was used to cut longer calls into smaller segments.
What recommendations would you give to someone considering this product?
Chorus helped us learn about our clients' wants and tendencies, so we could answer to their demands in the best way possible.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Curtis F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Amazing tool
Likeliness to Recommend
What differentiates Chorus from other similar products?
I've never seen a product which is so accurate at tracking speech and providing features in response
What is your favorite aspect of this product?
The usefulness in teaching internal stakeholders
What do you dislike most about this product?
Sometimes, as expected perhaps, there can be inaccuracies with the data
What recommendations would you give to someone considering this product?
A must have for teaching/learning, just don't expect it to be perfect
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Helps Innovate
Cons
- Security Frustrates
Please tell us why you think this review should be flagged.
Adilike-Teo M.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
Documentation system for all communications.
Likeliness to Recommend
What differentiates Chorus from other similar products?
Chorus is an effective and comprehensive solution for businesses to gain insights from their customer conversations. The platform provides a range of features, including transcription and analysis of calls, as well as customizable search tools that enable users to quickly find the recordings they need. It also offers analytics on call performance, which can help inform users about trends in the data.
What is your favorite aspect of this product?
My favorite aspect of Chorus Speech Analytics software is its comprehensive suite of features. It provides me with the ability to easily and securely access recordings remotely, as well as transcription and analysis of calls. This helps me gain a better understanding of customer conversations so that I can make informed decisions about how best to interact with them in the future.
What do you dislike most about this product?
In order to see recordings and share meetings on them immediately, Chorus has to be more integrated with other programs. This would improve our workflow. I don't like that there are two distinct sharing and playlist-adding buttons. This, in my opinion, may be included on the screen that lets you customize the clip.
What recommendations would you give to someone considering this product?
I would recommend Chorus Speech Analytics software to anyone looking to gain insights from customer conversations. The intuitive dashboard makes it easy to monitor the performance of calls, while the integration with other business systems allows for a better understanding of customer interactions. Additionally, the range of search and playback tools enables users to quickly find recordings and save time in their workflow.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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