ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.3 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Helps Innovate
  • Saves Time
  • Continually Improving Product
  • Enables Productivity

Feature Ratings

Average 86

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Ikki P.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Define unknown words with ChatGPT

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Define unknown words quickly and easily.

What is your favorite aspect of this product?

Plugin for the Moodle e-learning manager.

What recommendations would you give to someone considering this product?

It is an optimal option. Perfectly complemented by WordPress and Moodle, this module helps verify in case the distribution is unique.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adriel O.

  • Role: Public Sector
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

AI leader, no doubt. But it could be greater.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its voice modes, multilingual, are unmatched.

What is your favorite aspect of this product?

Voice modes, canvas, deep search, web search, and personalized GPTs.

What do you dislike most about this product?

Limitation of requests per LLMs while paying a subscription, only 20 on search, seems low... Advanced voice mode was promised, and I waited 4 months for it. Memory was useful, but low window of context.

What recommendations would you give to someone considering this product?

Decide on why you will use it, but premium is a must. Unfortunately, you have limited uses per model, so don't waste them on stupid easy prompts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Keshav G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic everyday tool

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

it's uniqueness to solve any problem that requires text- one doesn't need to google and find.

What is your favorite aspect of this product?

it helps me in content generation, finds solution to all answers, helps me in my assignments. so it is time saving and accurate most of the time. it has been a new revolution in my life, it has easened my life very much.

What do you dislike most about this product?

It's pricing, i don't understand why have they kept pricing here it should be free like google and also image generation features should be there and also the avtar thing it is weird. Also, it is unable to generate very long texts as it has limit. Plus, the thing that disappoints me the most it does not produce accurate results for coding and mathematics questions.

What recommendations would you give to someone considering this product?

Remove pricing and make all features free of cost like bard, include image generation, product accurate results for questions asked.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Caring

Cons

  • Less Productive
  • Under Delivered

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