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Catalyst Logo
Catalyst Software

Catalyst

Composite Score
7.1 /10
CX Score
6.8 /10
Category
Catalyst
7.1 /10

What is Catalyst?

Catalyst is a Customer Success Platform (CSP), that integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.

Company Details


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Awards & Recognition

Catalyst won the following awards in the Customer Success category

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Catalyst Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Catalyst.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

2
Since last award

85 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+64 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Catalyst?

23% Negative
14% Neutral
63% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Trustworthy

Cons

  • Less Generous
  • Under Delivered
  • Leverages Incumbent Status

Feature Ratings

Average 80

Account Health Tracking

89

Centralized Note Taking

86

CRM Integration

85

Onboarding Portal

83

Onboarding Workflow Management

77

Customer Scorecards

77

Surveys and Polling

74

Onboarding Collateral Management

74

Reporting and Analytics

72

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

82

Vendor Support

81

Ease of Customization

78

Availability and Quality of Training

78

Ease of Implementation

78

Product Strategy and Rate of Improvement

76

Breadth of Features

75

Business Value Created

75

Ease of Data Integration

66

Catalyst Reviews

Patricia B.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

The solution for managing social media profiles an

Likeliness to Recommend

10 /10

What differentiates Catalyst from other similar products?

The unique value for me in using Catalyst lies in the area where the program can do tasks more efficiently than I can. Some of the features I enjoy most include being able to schedule social media posts, to analyze and generate reports within the shortest time possible – with just a few clicks. It can be compared with having a virtual assistant who does all the job for you.

What is your favorite aspect of this product?

The thing that I liked about Catalyst most is it has customer support. I have never really had questions throughout my use of the service, but if I ever did they were promptly solved by the friendly support team. I have never got this feeling of loneliness or feeling left out, which for me is pretty important having a company on my back especially when it comes to software support.

What do you dislike most about this product?

Apart from that, I don’t like a little about Catalyst and that is their price. As much as I consider it to have a lot of benefits it can come as expensive to small businesses or business people. Yet, I believe that such investment is justified given all the pros and perks associated with all the features.

What recommendations would you give to someone considering this product?

In short, I would like to note that anyone who needs a tool for managing their social media accounts and further data analysis should turn to Catalyst. It includes features that make it easy to use, automate tasks, and has great customer relations making it a standout in the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2024

Easy to use, a little pricey. Dont need an admin!

Likeliness to Recommend

7 /10

Pros

  • Security Protects

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

Sai R.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Cultivates and enables productivity!

Likeliness to Recommend

9 /10

What differentiates Catalyst from other similar products?

Catalyst is an amazing platform to use, it supercharges customer success operations, and Catalyst makes touch points with clients more effective to create successful opportunities for sales and customer success teams

What is your favorite aspect of this product?

Automated workflows in catalyst and developing innovative ways to analyze and monitor customer health scores

What do you dislike most about this product?

Data flowing from the integrations with CRMs to Catalyst is often delayed

What recommendations would you give to someone considering this product?

Highly recommend using Catalyst to monitor customer health scores, customer success operations, and improve forecasting with renewals and upselling opportunities.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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