What is Catalyst?
Catalyst is a Customer Success Platform (CSP), that integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
83 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+61 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Catalyst?
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Trustworthy
Cons
- Less Generous
- Under Delivered
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Account Health Tracking
Centralized Note Taking
CRM Integration
Onboarding Portal
Customer Scorecards
Onboarding Workflow Management
Onboarding Collateral Management
Reporting and Analytics
Surveys and Polling
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of IT Administration
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Catalyst Reviews
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2024
Easy to use, a little pricey. Dont need an admin!
Likeliness to Recommend
Pros
- Security Protects
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
Sai R.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2023
Cultivates and enables productivity!
Likeliness to Recommend
What differentiates Catalyst from other similar products?
Catalyst is an amazing platform to use, it supercharges customer success operations, and Catalyst makes touch points with clients more effective to create successful opportunities for sales and customer success teams
What is your favorite aspect of this product?
Automated workflows in catalyst and developing innovative ways to analyze and monitor customer health scores
What do you dislike most about this product?
Data flowing from the integrations with CRMs to Catalyst is often delayed
What recommendations would you give to someone considering this product?
Highly recommend using Catalyst to monitor customer health scores, customer success operations, and improve forecasting with renewals and upselling opportunities.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Maja B.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Aug 2023
Unique product.. very good for CS
Likeliness to Recommend
What differentiates Catalyst from other similar products?
Very user friendly
What is your favorite aspect of this product?
Much easier to customise than Salesforce
What do you dislike most about this product?
Not sure its worth the extra cost
What recommendations would you give to someone considering this product?
It's a nice to have, not a must
Please tell us why you think this review should be flagged.
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