What is Catalyst?
Catalyst is a Customer Success Platform (CSP), that integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
2
Since last award
85 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+64 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Catalyst?
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Trustworthy
Cons
- Less Generous
- Under Delivered
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Account Health Tracking
Centralized Note Taking
CRM Integration
Onboarding Portal
Onboarding Workflow Management
Customer Scorecards
Surveys and Polling
Onboarding Collateral Management
Reporting and Analytics
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Ease of Data Integration
Catalyst Reviews
Patricia B.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jan 2025
The solution for managing social media profiles an
Likeliness to Recommend
What differentiates Catalyst from other similar products?
The unique value for me in using Catalyst lies in the area where the program can do tasks more efficiently than I can. Some of the features I enjoy most include being able to schedule social media posts, to analyze and generate reports within the shortest time possible – with just a few clicks. It can be compared with having a virtual assistant who does all the job for you.
What is your favorite aspect of this product?
The thing that I liked about Catalyst most is it has customer support. I have never really had questions throughout my use of the service, but if I ever did they were promptly solved by the friendly support team. I have never got this feeling of loneliness or feeling left out, which for me is pretty important having a company on my back especially when it comes to software support.
What do you dislike most about this product?
Apart from that, I don’t like a little about Catalyst and that is their price. As much as I consider it to have a lot of benefits it can come as expensive to small businesses or business people. Yet, I believe that such investment is justified given all the pros and perks associated with all the features.
What recommendations would you give to someone considering this product?
In short, I would like to note that anyone who needs a tool for managing their social media accounts and further data analysis should turn to Catalyst. It includes features that make it easy to use, automate tasks, and has great customer relations making it a standout in the market.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2024
Easy to use, a little pricey. Dont need an admin!
Likeliness to Recommend
Pros
- Security Protects
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
Sai R.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2023
Cultivates and enables productivity!
Likeliness to Recommend
What differentiates Catalyst from other similar products?
Catalyst is an amazing platform to use, it supercharges customer success operations, and Catalyst makes touch points with clients more effective to create successful opportunities for sales and customer success teams
What is your favorite aspect of this product?
Automated workflows in catalyst and developing innovative ways to analyze and monitor customer health scores
What do you dislike most about this product?
Data flowing from the integrations with CRMs to Catalyst is often delayed
What recommendations would you give to someone considering this product?
Highly recommend using Catalyst to monitor customer health scores, customer success operations, and improve forecasting with renewals and upselling opportunities.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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