What is CallTrackingMetrics?
CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
98 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Client Friendly Policies
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Audio Transcription
Application Integration
Dashboards and Reporting
Mobile Support
Pipeline Visibility
Conversation Coaching
Artificial Intelligence Engine
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Quality of Features
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Validate Your Marketing Decisions w/ CallTrackingMetrics
CallTrackingMetrics Reviews
Loganathan V.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great Insights; Need more enhancements & Features
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Mostly its combination of flexibility and features. it combines call tracking, recoding, analytics and CRM integration all in one platform. The customizable tracking numbers and reporting features allow to specific campaigns and goals
What is your favorite aspect of this product?
Its detailed call analytics and reporting. it gives insights on which campaigns gives good results in terms of ROI.
What do you dislike most about this product?
While the platform is powerful, its not easy to use at first. Some users needed extra training to fully understand the features. The pricing can get high if you are using multiple tracking numbers or need advanced features. If you do not have prior experience, the initial setup can be a bit overwhelming. it takes time.
What recommendations would you give to someone considering this product?
If you are considering CallTrackignMetrics, Please take your time during the setup to sure everything is properly configured for your specific needs. Don't hesitate to use their support resources or get help if needed. Fully explore its integrations with CRM Lastly Evaluate your budget
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Sep 2024
"Good product"
Likeliness to Recommend
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Saves Time
Cons
- Slower Product Innovation
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Very fascinating...
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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