CallTrackingMetrics Logo Award Winner Product Badge
CallTrackingMetrics Logo Award Winner Product Badge
CallTrackingMetrics LLC

CallTrackingMetrics

Composite Score
8.5 /10
CX Score
8.5 /10
Category
CallTrackingMetrics
8.5 /10

What is CallTrackingMetrics?

CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

Company Details


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Awards & Recognition

CallTrackingMetrics won the following awards in the Conversation Intelligence category

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CallTrackingMetrics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CallTrackingMetrics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CallTrackingMetrics?

0% Negative
3% Neutral
97% Positive

Pros

  • Respectful
  • Client Friendly Policies
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Call Recording

92

Call Analytics

90

Role-Based Access

88

Manager Annotation and Feedback

86

Audio Transcription

85

Application Integration

85

Dashboards and Reporting

84

Mobile Support

82

Pipeline Visibility

81

Conversation Coaching

81

Artificial Intelligence Engine

73

Vendor Capability Ratings

Average 83

Vendor Support

89

Ease of IT Administration

87

Business Value Created

86

Quality of Features

85

Ease of Implementation

85

Breadth of Features

85

Availability and Quality of Training

84

Ease of Data Integration

80

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

77

Ease of Customization

75

CallTrackingMetrics Reviews

Loganathan V.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Great Insights; Need more enhancements & Features

Likeliness to Recommend

9 /10

What differentiates CallTrackingMetrics from other similar products?

Mostly its combination of flexibility and features. it combines call tracking, recoding, analytics and CRM integration all in one platform. The customizable tracking numbers and reporting features allow to specific campaigns and goals

What is your favorite aspect of this product?

Its detailed call analytics and reporting. it gives insights on which campaigns gives good results in terms of ROI.

What do you dislike most about this product?

While the platform is powerful, its not easy to use at first. Some users needed extra training to fully understand the features. The pricing can get high if you are using multiple tracking numbers or need advanced features. If you do not have prior experience, the initial setup can be a bit overwhelming. it takes time.

What recommendations would you give to someone considering this product?

If you are considering CallTrackignMetrics, Please take your time during the setup to sure everything is properly configured for your specific needs. Don't hesitate to use their support resources or get help if needed. Fully explore its integrations with CRM Lastly Evaluate your budget

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Inspires Innovation
  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2024

"Good product"

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Slower Product Innovation
  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2024

Very fascinating...

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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