Mad Mobile Inc

CAKE by Mad Mobile

Composite Score

6.4 /10

CX Score

6.8 /10

13 Reviews Write a Review

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What is CAKE by Mad Mobile?

CAKE by Mad Mobile is a Sysco Solutions Partner and all-in-one POS solution that helps businesses serve guests faster, scale their technology and grow. Our partnership assists in providing the best-in-class restaurant technology to Sysco customers and prospects.

Company Details

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Awards & Recognition

CAKE by Mad Mobile won the following awards in the Restaurant POS category

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1 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

7 Top Rated Capabilities

7 Top Rated Features

2022

CAKE by Mad Mobile Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CAKE by Mad Mobile.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

63 Likeliness to Recommend

72 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CAKE by Mad Mobile?

0% Negative

26% Neutral

74% Positive

Pros

Performance Enhancing
Enables Productivity
Effective Service
Includes Product Enhancements

Feature Ratings

Average 77

Integrations

Workforce Management

Mobile Capabilities

Advanced Reporting Analytics

Table Reservations Management

Payment Processing

Kitchen Course Management

Check Settlement Types

Multiple Venue Property Concept Support

Loyalty Promotions Management

PCI Compliance

Vendor Capability Ratings

Average 77

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training

Quality of Features

Breadth of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

CAKE by Mad Mobile Reviews

Muritho A.

Role: Industry Specific Role
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to Use. It is a great Product!

Likeliness to Recommend

8 /10

What differentiates CAKE by Mad Mobile from other similar products?

I enjoy the customization function. You can edit what you like very easily.

What is your favorite aspect of this product?

The setup is easy Ease of use. It only took me some minutes to train my team.

What do you dislike most about this product?

The reporting is not intuitive. It lacks some details.

What recommendations would you give to someone considering this product?

Cake will ease your work especially in ordering either on site or online. It also has some amazing features that will interest you.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

yoko c.

Role: Sales Marketing
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

The best option for the restaurant is cake.

Likeliness to Recommend

9 /10

What differentiates CAKE by Mad Mobile from other similar products?

CAKE is a cloud-based application that is specifically designed for restaurants. It allows users to track real-time sales at different locations, as well as wages, hours, and overtime. Payment processing, customer and waitlist management, online ordering, gift cards, and table-side ordering are all required. It has an offline mode that allows users to manage restaurants and accept payments even when there is no Internet connection. It works with PayPal, Xero, Orca, and a variety of other services.

What is your favorite aspect of this product?

The menu is extremely easy to set up, their customer service has always been excellent, the point of sale terminal is appealing and user-friendly, and their payment facility is extremely simple to use.

What do you dislike most about this product?

We haven't had any major issues, and it's a very comprehensive and user-friendly system.

What recommendations would you give to someone considering this product?

I would recommend CAKE products to any cafeteria or food service provider, as well as large corporations.

Pros

Inspires Innovation
Saves Time
Respectful
Fair

Robert K.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Intuitive, robust and secure point of sale system

Likeliness to Recommend

8 /10

What differentiates CAKE by Mad Mobile from other similar products?

Cake POS offers a set of tools that allow optimal and versatile administrative management. Its user interface is very intuitive and the training of personnel for its use is fast. Provides effective customer management, identifying the most recurring customers to give the most personalized attention. It has excellent integrated functions that guarantees a very flexible and dynamic order management. It generates detailed reports that allow making changes fully adapted to the need that arises.

What is your favorite aspect of this product?

It is very easy to use and has a simple user interface. Its setup is quick and uncomplicated. The contactless payment option is fast, secure and efficient. When internet connection failures occur, all transactions are held and processed again once the connection is reestablished. It has an excellent time management to control the entry and exit of employees. The customer support team responds in a timely and efficient manner to our requirements.

What do you dislike most about this product?

Sometimes the system performs processes slowly. In addition, the card reader sometimes malfunctions.

What recommendations would you give to someone considering this product?

Cake POS provides a wide variety of user-friendly features, simple administration, and a broad ability to improve customer service and management. I recommend its implementation.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

CAKE by Mad Mobile

What is CAKE by Mad Mobile?

Company Details

Need Assistance?

Awards & Recognition

CAKE by Mad Mobile Ratings

63 Likeliness to Recommend

72 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love CAKE by Mad Mobile?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Table Reservations Management The solution tracks table status and allows servers to be assigned to specific tables.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

CAKE by Mad Mobile Reviews

Muritho A.

Easy to Use. It is a great Product!

Likeliness to Recommend

Pros

yoko c.

The best option for the restaurant is cake.

Likeliness to Recommend

Pros

Robert K.

Intuitive, robust and secure point of sale system

Likeliness to Recommend

Pros

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Feature Ratings

Integrations

Workforce Management

Mobile Capabilities

Advanced Reporting Analytics

Table Reservations Management

Payment Processing

Kitchen Course Management

Check Settlement Types

Multiple Venue Property Concept Support

Loyalty Promotions Management

PCI Compliance

Vendor Capability Ratings

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training

Quality of Features

Breadth of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement