What is C2 ITSM?
With a foundation in operational best practices, C2 ITSM is an all-in-one IT service management cloud platform that’ll help your teams drive great collaboration, effective delivery and powerful automation. All that without coding—or breaking the bank.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
99 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love C2 ITSM?
Pros
- Respectful
- Enables Productivity
- Fair
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Service Catalog
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Multi Device Capability
Integrated Knowledge Management
Integration With IT Tools
Reporting
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Ease of Customization
Breadth of Features
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
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C2 ITSM Reviews
Benoit T.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jul 2023
Fantastic product, but complicated to configure.
Likeliness to Recommend
What differentiates C2 ITSM from other similar products?
Highly configurable, adaptive.
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Bit complicated to full configure. Too much different option and standardisation complicated
What recommendations would you give to someone considering this product?
Implementation is a lot of work, but worth it.
Pros
- Effective Service
- Caring
- Respectful
- Client Friendly Policies
Cons
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
dominique f.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2023
Very good product, have been using it for years!!!
Likeliness to Recommend
What differentiates C2 ITSM from other similar products?
Customization, ease of use, price
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Sometimes difficult to customize complex processus
What recommendations would you give to someone considering this product?
compare to any other functionality vs cost
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jul 2023
Assez flexible pour s'adapter à tous nos besoins !
Likeliness to Recommend
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Respectful
Cons
- Charges for Enhancements
- Less Generous
- Less Efficient Service
Please tell us why you think this review should be flagged.
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