Brandwatch Logo
Brandwatch Logo
Brandwatch, Inc.

Brandwatch

7.9 /10
Category
Brandwatch
7.9 /10

What is Brandwatch?

Brandwatch (combined with Falcon.io) is a digital consumer intelligence company, allowing users to analyze and utilize conversations from across the web and social media. With official access to Twitter, Reddit, and Tumblr's firehose, plus data coming from 100 million other sites, Brandwatch's historical archive includes over a trillion conversations, with 501 million new ones added every day. The platform then combines queries and AI to help you parse and analyze the data that's useful to you. From there it can be chopped, sliced, and combined to find insights you can put into action.

Company Details


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Awards & Recognition

Brandwatch won the following awards in the Social Media Management - Enterprise category

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Brandwatch Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brandwatch.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brandwatch?

4% Negative
5% Neutral
91% Positive

Pros

  • Saves Time
  • Acts with Integrity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Social Response Management

86

Social Asset Management

86

Social Media Channel Integration Inbound

86

Social Media Channel Integration Outbound

84

Social Post Archival

83

Campaign Execution

83

Dashboards and Visualization

83

Social Moderation and Workflow Management

83

Sentiment Analysis

81

Trend Analysis

81

Contextual Analysis

77

Vendor Capability Ratings

Average 82

Ease of Implementation

89

Availability and Quality of Training

87

Quality of Features

85

Breadth of Features

83

Usability and Intuitiveness

83

Business Value Created

83

Ease of Customization

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

78

Vendor Support

78

Ease of Data Integration

78

Brandwatch Reviews

Harshali R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Perfect Tool to Monitor Brand Over Social Media.

Likeliness to Recommend

8 /10

What differentiates Brandwatch from other similar products?

The uniqueness makes this different from other products like I can set the alert on my brand name and other industry related keywords to track what people are writing about my brand name and I can check the things and navigate all the relevant things easily in this tool.

What is your favorite aspect of this product?

I can easily set the alert and get alerts on time about my Brand and can check full report of posts and how my content is doing over the all social media channels. Simple to schedule to post over all the social media channels.

What do you dislike most about this product?

Sometime takes time to load the content.

What recommendations would you give to someone considering this product?

Best for social mentions and send alerts on time.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Saves Time

Shashank S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Great tool for Social Media Listening & Publishing

Likeliness to Recommend

9 /10

What differentiates Brandwatch from other similar products?

Brandwatch stands out with its powerful social listening and analytics. It offers deeper insights, better data visualization, and more customizable reports than most competitors. Its AI-powered features and huge data coverage also give it an edge for spotting trends and doing in-depth market research.

What is your favorite aspect of this product?

My favorite thing about Brandwatch is how it turns mountains of social data into clear, actionable insights. The visualizations and custom dashboards make it easy to spot trends and track brand performance at a glance.

What do you dislike most about this product?

The learning curve can be steep. It's packed with features, which is great, but it can feel overwhelming at first. Some users find the interface a bit clunky and not as intuitive as they'd like.

What recommendations would you give to someone considering this product?

Take advantage of the free trial and training resources. Start with basic features and gradually explore more advanced ones. Be clear about your goals - Brandwatch is powerful but overkill if you just need basic social monitoring. Compare pricing plans carefully and make sure it fits your budget long-term.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Alberto D.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Real Time Crypto Trends and Sentiment Insights

Likeliness to Recommend

9 /10

What differentiates Brandwatch from other similar products?

Brandwatch excels in providing deep sentiment analysis across multiple platforms. For the cryptocurrency world, where market sentiment shifts rapidly, this is crucial. Unlike other tools, Brandwatch goes beyond surface-level metrics, offering detailed insights into the tone and emotions behind mentions.

What is your favorite aspect of this product?

My favorite feature is the ability to track keywords and phrases across social media and online forums in real-time. In the crypto space, trends change quickly, and having instant access to how people are talking about certain coins or technologies allows me to adjust our content and engagement strategies on the fly.

What do you dislike most about this product?

One of the challenges I’ve faced with Brandwatch is the occasional lag in pulling data from certain platforms, particularly smaller or niche sites where crypto discussions often take place. While the tool covers major platforms well, improving integration with crypto-specific communities like Telegram and Discord would make it even more valuable for our purposes.

What recommendations would you give to someone considering this product?

If you’re managing a brand in the fast-paced world of cryptocurrency, Brandwatch is a must-have tool. It allows you to stay ahead of trends, gauge community sentiment, and monitor your competitors effectively.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Effective Service

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