What is BMC Helix Discovery?
BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
96 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BMC Helix Discovery?
Pros
- Efficient Service
- Respectful
- Acts with Integrity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Discovery
Data Center Analytics
Analytics and Reporting
Software Recognition Library
Software Usage Metering
Advanced License Management
End to End Lifecycle Management
Data Import Export and Aggregation
Decentralized Management
Cloud License Management
Financial Analysis
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
BMC Helix Discovery Reviews
Chidimma C.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
The software is designed to streamline IT service
Likeliness to Recommend
What differentiates BMC Helix Discovery from other similar products?
BMC Helix includes features such as incident management, change management, asset management, and self-service capabilities, among others
What is your favorite aspect of this product?
Incident management features
What do you dislike most about this product?
Integration with other applications
What recommendations would you give to someone considering this product?
Scalability and Flexibility: Consider your organization's future growth and scalability requirements. Ensure that BMC Helix can scale with your business and adapt to changing IT environments. Flexibility in configuration and customization options can also be valuable to tailor the software to your specific workflows.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Julio Cesar M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Easy to use and manage, but a bit pricey
Likeliness to Recommend
What differentiates BMC Helix Discovery from other similar products?
The ease of discovering known and unknown devices
What is your favorite aspect of this product?
The ease of discovering new assets or devices, it's too easy
What do you dislike most about this product?
Maybe it has additional licensing and not everything in one package
What recommendations would you give to someone considering this product?
Have the scope of the tool defined, and have the permissions defined
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Gustavo Alfredo M.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2023
Awesome product!
Likeliness to Recommend
What differentiates BMC Helix Discovery from other similar products?
The efficiency and friendly user interface.
What is your favorite aspect of this product?
It is easy to use.
What do you dislike most about this product?
Nothing to be considered
What recommendations would you give to someone considering this product?
Continue improving the product, it helps a lot with our daily tasks.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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