What is BenchmarkONE?
Simple, yet elegantly intelligent, BenchmarkONE (formerly Hatchbuck) automates your sales and marketing efforts overnight. Turn emails into conversations, website visitors into handshakes, and customers into raving fans with all-in-one sales & marketing software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
78 Plan to Renew
10
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BenchmarkONE?
Pros
- Reliable
- Includes Product Enhancements
- Appreciates Incumbent Status
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Analytics
Email Marketing Automation
Marketing Workflow Management
Marketing Operations Management
Community Marketing Management
Marketing Asset Management
Advanced Data Segmentation
Social Media Marketing Management
Multi Channel Integration
Mobile Marketing Management
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Vendor Support
Ease of Customization
Quality of Features
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
BenchmarkONE Reviews
Greg F.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Oct 2024
A BenchmarkOne user for 10+ years and love it!
Likeliness to Recommend
What differentiates BenchmarkONE from other similar products?
We've used BenchmarkOne for 10+ years (formerly it was Hatchbuck). We love the platform and all of the capabilities that you find with much more expensive systems and have integrated it into all of our marketing.
What is your favorite aspect of this product?
Easy to use.
What do you dislike most about this product?
Forms could use a facelift to make it more mobile-friendly, but they do work sufficiently.
What recommendations would you give to someone considering this product?
Try if for 30 days and you'll love it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Features don’t disappoint. User friendly. Good CSR
Likeliness to Recommend
Pros
- Saves Time
- Helps Innovate
- Effective Service
- Appreciates Incumbent Status
Please tell us why you think this review should be flagged.
Patti P.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Aug 2023
Nice value for starter CRM.
Likeliness to Recommend
What differentiates BenchmarkONE from other similar products?
Not much at all. It’s a good value.
What is your favorite aspect of this product?
Ease of learning platform.
What do you dislike most about this product?
Not very flexible.
What recommendations would you give to someone considering this product?
Good starter CRM
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Less Inspiring
- Less Generous
- Less Fair
Please tell us why you think this review should be flagged.
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