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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Viviana B.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Basecamp management tool for quality

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

In the case that we can effectively maximize the use of Basecamp, the application of project management projects and coordination with the members of the team can be done smoothly. As such, it is in a position to decrease those costs that are associated with delay and, on the other hand, improve productivity.

What is your favorite aspect of this product?

The key success factor of Basecamp is that it is very convenient to use and much less complex than other alternatives. Its simple design enables engineers to define project workloads as well as track these tasks within a short time with little training. This is especially useful where there are rapid changes in production processes because everyone will be aware of the changes. Both of its message boards and the real-time chat feature allow for rapid addressing of issues and decision-making necessary for sustaining production’s proper flow.

What do you dislike most about this product?

While Basecamp is a good and widespread application for project management, it may be insufficient for some specific activities, for instance, linking with manufacturing equipment or quality control systems.

What recommendations would you give to someone considering this product?

They are particularly useful when creating to-do lists and when scheduling, which is very useful as I am able to meet production deadlines. It enhanced our team collaboration in preparing and sharing documents to improve an alternate process for production.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lucia C.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Remarkable tool to handle projects

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

With the animation of intuition drag-and-drop interface plus its focus on the working of team members, Basecamp has become a compulsory device for efficient workflow. Its simplicity of functions and features make it an ideal one for the business community. Another thing which makes it unique among others is its capability to centralize the discussion in meetings and avoid the learning curve, thus making it simple for all to communicate well.

What is your favorite aspect of this product?

It is an excellent decision I have ever made to manage my projects with team members as we were facing the difficulties in managing our projects due to lack of efficient communication. Its intuitive interface is another favorite feature in it as it makes itself accessible by all team members of all levels. Also, it centralized the collaboration among teammates, this is another beneficial feature such as Campfire chats, it keeps all the discussion regarding projects organized and makes it available for future use.

What do you dislike most about this product?

When we are dealing with such projects in which we need highly advanced features such as AI-associated features, it lacks this. It has limited advanced features and we have to link external sources to overcome those lacking. Although it is very simple and easy to use, lack of advancement creates hurdles in doing large projects.

What recommendations would you give to someone considering this product?

A wide range of sectors, including freelancers, IT companies, and other businesses, has become famous for efficiently managing projects of all types with real-time collaboration. If you value a straightforward project management platform, it is a solid option for best collaboration and management of projects.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Effective Service

Otilde R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Basecamp: Streamlining Workflows Across Tools

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

It's API strong, and it is capable of supporting various linking mechanisms for additional products, which help the product designers to support Basecamp links with various other applications to support a comprehensive work flow.

What is your favorite aspect of this product?

The visual presentation of the software is very simple, yet it offers all the tools needed to support team members with different technical skills. The possibilities to instantly generate and prioritize the lists of tasks, to share files, and to be in touch in the framework of certain works contribute to the increased efficiency.

What do you dislike most about this product?

Although Basecamp excels in numerous areas, its time-tracking capabilities are somewhat limited. For designers who have to very closely measure the amount of time spent on a certain type of work or certain project, these current features may not be very informative.

What recommendations would you give to someone considering this product?

I can now promptly share design files and gather feedback, as well as track the number of revisions, without keeping on going to other programs. Specifically, what has been highly beneficial is the integration Basecamp has with Google Calendar. The ability to create and assign tasks directly from emails (through integrations with Gmail or Outlook) has also been a major time saver, allowing me to manage my workload more efficiently.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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