What is Balto?
Post-call analytics tools can help you identify how to win more calls but all the data in the world won't help you put those insights into action when it counts: during conversations. Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto's best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes. Balto’s built for agent empowerment, not enforcement.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
93 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Balto?
Pros
- Trustworthy
- Unique Features
- Effective Service
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Conversation Coaching
Artificial Intelligence Engine
Manager Annotation and Feedback
Dashboards and Reporting
Call Analytics
Call Recording
Audio Transcription
Application Integration
Role-Based Access
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Balto for Compliance
Balto for Customer Experience
Balto for Sales Teams
Balto Notifications
Balto's Real Time Guidance Overview
Balto Reviews
Luan D.
- Role: Consultant
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Apr 2024
Likeliness to Recommend
Pros
- Continually Improving Product
- Helps Innovate
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Destiny H.
- Role: Consultant
- Industry: Insurance
- Involvement: End User of Application
Submitted Dec 2023
Balto is there for you, sometimes...
Likeliness to Recommend
What differentiates Balto from other similar products?
I haven't used any other software similar to Balto, however, I have used integrated scripting with other software such as Salesforce, and Landscape. Since Balto is AI-generated and provides instant feedback and realtime checkpoints without a hassle it stands out from all the other generic scripts and compliance information in the past.
What is your favorite aspect of this product?
Ideally, Balto is a checklist/script. In my line of business, it is used to guide (like the dog Balto) and ensure we stay on track and compliant. I love the idea of how it listens to the customer and me and suggests key topics to say or to clarify certain things.
What do you dislike most about this product?
While Balto is amazing, sometimes it does not pick up what you say. However, there is in-app feedback sent directly to Balto's help team in which they continue to improve certain features.
What recommendations would you give to someone considering this product?
If you want your employees to remain compliant, on topic, and guidance for an excellent call then I highly recommend investing in Balto. You would be amazed at how call handling time is decreased, bring in more sales (if applicable), and most importantly compliant.
Pros
- Continually Improving Product
- Security Protects
- Trustworthy
- Efficient Service
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Nelly W.
- Role: Human Resources
- Industry: Construction
- Involvement: End User of Application
Submitted Apr 2023
An Effective Conversation Intelligence Software
Likeliness to Recommend
What differentiates Balto from other similar products?
When it comes to conversation intelligence, Balto offers great features and it's very affordable too.
What is your favorite aspect of this product?
I like the AI features It comes with great insights and makes understanding conversations easy It's cost effective
What do you dislike most about this product?
Balto has been easy to manage everything else works as ut should.
What recommendations would you give to someone considering this product?
I recommend Balto as it's powerful and offers some leading features for conversation intelligence.
Pros
- Inspires Innovation
- Client Friendly Policies
- Altruistic
- Acts with Integrity
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