OpenText Corporation

ArcSight Enterprise Security Manager (ESM)

Composite Score

6.9 /10

CX Score

7.4 /10

14 Reviews Write a Review

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What is ArcSight Enterprise Security Manager (ESM)?

Empower your security operations team with ArcSight Enterprise Security Manager (ESM), a powerful SIEM that delivers real-time threat detection and native SOAR to your SOC.

Company Details

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ArcSight Enterprise Security Manager (ESM) Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ArcSight Enterprise Security Manager (ESM).

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

92 Plan to Renew

70 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ArcSight Enterprise Security Manager (ESM)?

3% Negative

0% Neutral

97% Positive

Pros

Enables Productivity
Unique Features
Client Friendly Policies
Altruistic

Feature Ratings

Average 76

Data Security and Retention

Correlation

Analytics and Reporting

Incident Management and Remediation

Log Collection

Data Enrichment

Threat Intelligence

Scalability and Network Performance

Security Threat Visibility

Big Data Analytics

UEBA - User Environment Behavior Analytics (NG)

Vendor Capability Ratings

Average 72

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

ArcSight Enterprise Security Manager (ESM) Reviews

Tridev S.

Role: Consultant
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2026

ArcSight ESM provides strong SIEM Solurions

Likeliness to Recommend

8 /10

What differentiates ArcSight Enterprise Security Manager (ESM) from other similar products?

Its powerful correlation engine, detailed customization options, and ability to handle large-scale log management differentiate ArcSight ESM from many similar SIEM products.

What is your favorite aspect of this product?

My favorite aspect of this product is its GUI and reporting capabilities, which make monitoring and analysis easier in daily operations.

What do you dislike most about this product?

I did not observe any major issues. Overall, my experience with the product has been good.

What recommendations would you give to someone considering this product?

Improve the platform to match modern SIEM solutions with a more user-friendly interface, better performance, and advanced features. Releasing a stronger cloud-native version would also be beneficial.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tridev S.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2026

Reliable and Powerful SIEM for Enterprise Security

Likeliness to Recommend

8 /10

What differentiates ArcSight Enterprise Security Manager (ESM) from other similar products?

ArcSight ESM stands out for its powerful correlation engine, extensive log source support, and highly customizable security monitoring and reporting capabilities.

What is your favorite aspect of this product?

Its powerful correlation engine and comprehensive reporting capabilities

What do you dislike most about this product?

The user interface feels outdated, and reporting/search performance was slow in our environments.

What recommendations would you give to someone considering this product?

Ensure you have skilled resources for deployment and tuning, as proper configuration is key to getting the best value from ArcSight ESM

Pros

Performance Enhancing
Helps Innovate
Continually Improving Product
Reliable

Rabi Bhushan P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to deploy and manage Easy to view results

Likeliness to Recommend

10 /10

What differentiates ArcSight Enterprise Security Manager (ESM) from other similar products?

It is having good correlation engine for making beautiful dashboards for events

What is your favorite aspect of this product?

Customise the dashboard with multiple events and type of correlation between events

What do you dislike most about this product?

Manually updating the use cases no advance use case is available with product

What recommendations would you give to someone considering this product?

Yes they can opt for having good correlation of events and results

Pros

Reliable
Performance Enhancing
Efficient Service
Inspires Innovation

ArcSight Enterprise Security Manager (ESM)

What is ArcSight Enterprise Security Manager (ESM)?

Company Details

Need Assistance?

ArcSight Enterprise Security Manager (ESM) Ratings

81 Likeliness to Recommend

92 Plan to Renew

70 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ArcSight Enterprise Security Manager (ESM)?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Security and Retention Access controls to system data, protection of SIEM data, system access monitoring, external storage integration, and efficient data compression.

Correlation Analyze real-time telemetry and detect attacks and other activities of interest

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Incident Management and Remediation Detection and incident management with preset and customizable remediation capabilities, integration into workflow systems, and optional automatic remediation.

Log Collection Collection from firewall and network logs, IDS logs, Windows server logs, web server logs, and various syslog sources.

Data Enrichment Includes the enhancement of the value of internally held data by appending related attributes from external sources.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

Scalability and Network Performance The product's ability to scale horizontally and vertically, while employing various methods to reduce any latency impacts from CAN activities.

Security Threat Visibility Integration with security technologies for monitoring, incident analysis, and data enrichment to enable tracking and analysis of related events.

Big Data Analytics Use of big data analytics through integration into purpose-built big data tools or native capabilities, incorporating advanced security methods.

UEBA - User Environment Behavior Analytics (NG) Provides capabilities to profile problematic user behaviors.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

ArcSight Enterprise Security Manager (ESM) Reviews

Tridev S.

ArcSight ESM provides strong SIEM Solurions

Likeliness to Recommend

Pros

Tridev S.

Reliable and Powerful SIEM for Enterprise Security

Likeliness to Recommend

Pros

Rabi Bhushan P.

Easy to deploy and manage Easy to view results

Likeliness to Recommend

Pros

Feature Ratings

Data Security and Retention

Correlation

Analytics and Reporting

Incident Management and Remediation

Log Collection

Data Enrichment

Threat Intelligence

Scalability and Network Performance

Security Threat Visibility

Big Data Analytics

UEBA - User Environment Behavior Analytics (NG)

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training