What is Amazon Lex?
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.
Company Details
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90 Likeliness to Recommend
3
Since last award
98 Plan to Renew
2
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Lex?
Pros
- Reliable
- Acts with Integrity
- Continually Improving Product
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intent Extraction
Workflow Processing
Artificial Intelligence Engine
Other Integrations
Learning and Adaptability
Leads Generation
Natural Language Processing
Personalized Service
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Amazon Lex Reviews
Aditi T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Powerful, but complex and pricey.
Likeliness to Recommend
What differentiates Amazon Lex from other similar products?
Amazon Lex is like teaching a machine to understand and respond to human language, but with the advantage of connecting it to other powerful AWS tools, making it smart, efficient, and scalable for different uses like chatbots or voice assistants.
What is your favorite aspect of this product?
My favorite aspect of Amazon Lex is its seamless integration with other AWS services, like Lambda and CloudWatch. This allows developers to easily build complex, intelligent bots that can perform various tasks, scale automatically, and monitor performance—all within one ecosystem.
What do you dislike most about this product?
What I don't like about Amazon Lex is that it can be tricky for beginners to set up, especially if you're trying to make it understand more complex conversations. Plus, the costs can add up quickly as you use it more, which might not be ideal for everyone.
What recommendations would you give to someone considering this product?
If you're thinking about using Amazon Lex, start small, use AWS tools to make your bot better, and watch the costs as you go.
Pros
- Client Friendly Policies
- Acts with Integrity
- Client's Interest First
- Over Delivered
Please tell us why you think this review should be flagged.
Shivam Singh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Powerful integration, but tricky for beginners.
Likeliness to Recommend
What differentiates Amazon Lex from other similar products?
What makes Amazon Lex different is how well it works with other Amazon services. This makes it easier to build smart chatbots and voice assistants that can do a lot of things, like pull data from a database or run code, all in one place.
What is your favorite aspect of this product?
My favorite aspect of Amazon Lex is how easily it connects with other AWS services. This makes it really powerful for building chatbots that can perform complex tasks, like accessing data or processing information quickly, all without much extra work.
What do you dislike most about this product?
What I dislike most about Amazon Lex is that it can be complicated to set up, especially for beginners. The learning curve can be steep, and it may take time to understand all the features and how to use them effectively.
What recommendations would you give to someone considering this product?
If you're thinking about using Amazon Lex, I'd suggest having some background with AWS and being prepared to spend some time learning how to use it because it’s really powerful but can be a bit tricky to get started.
Pros
- Client Friendly Policies
- Helps Innovate
- Performance Enhancing
- Enables Productivity
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Aishwarya B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
It helps customize all minute details.
Likeliness to Recommend
What differentiates Amazon Lex from other similar products?
The customization.
What is your favorite aspect of this product?
How i can customize everything to the most minute level.
What do you dislike most about this product?
Not Applicable.
What recommendations would you give to someone considering this product?
To increase the language access.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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