Amazon Lex Logo
Amazon Lex Logo
Amazon

Amazon Lex

8.3 /10
Category
Amazon Lex
8.3 /10

What is Amazon Lex?

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.

Company Details


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Awards & Recognition

Amazon Lex won the following awards in the Conversational AI category

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Amazon Lex Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Lex.

90 Likeliness to Recommend

3
Since last award

98 Plan to Renew

2
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Lex?

0% Negative
5% Neutral
95% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Continually Improving Product
  • Trustworthy

Feature Ratings

Average 80

Intent Extraction

84

Workflow Processing

83

Artificial Intelligence Engine

82

Other Integrations

81

Learning and Adaptability

79

Leads Generation

79

Natural Language Processing

79

Personalized Service

79

Vendor Capability Ratings

Average 80

Ease of Data Integration

84

Quality of Features

83

Usability and Intuitiveness

82

Ease of Implementation

82

Vendor Support

80

Breadth of Features

78

Product Strategy and Rate of Improvement

78

Ease of Customization

78

Ease of IT Administration

77

Business Value Created

77

Availability and Quality of Training

74

Amazon Lex Reviews

Aditi T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful, but complex and pricey.

Likeliness to Recommend

10 /10

What differentiates Amazon Lex from other similar products?

Amazon Lex is like teaching a machine to understand and respond to human language, but with the advantage of connecting it to other powerful AWS tools, making it smart, efficient, and scalable for different uses like chatbots or voice assistants.

What is your favorite aspect of this product?

My favorite aspect of Amazon Lex is its seamless integration with other AWS services, like Lambda and CloudWatch. This allows developers to easily build complex, intelligent bots that can perform various tasks, scale automatically, and monitor performance—all within one ecosystem.

What do you dislike most about this product?

What I don't like about Amazon Lex is that it can be tricky for beginners to set up, especially if you're trying to make it understand more complex conversations. Plus, the costs can add up quickly as you use it more, which might not be ideal for everyone.

What recommendations would you give to someone considering this product?

If you're thinking about using Amazon Lex, start small, use AWS tools to make your bot better, and watch the costs as you go.

Pros

  • Client Friendly Policies
  • Acts with Integrity
  • Client's Interest First
  • Over Delivered

Shivam Singh B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful integration, but tricky for beginners.

Likeliness to Recommend

10 /10

What differentiates Amazon Lex from other similar products?

What makes Amazon Lex different is how well it works with other Amazon services. This makes it easier to build smart chatbots and voice assistants that can do a lot of things, like pull data from a database or run code, all in one place.

What is your favorite aspect of this product?

My favorite aspect of Amazon Lex is how easily it connects with other AWS services. This makes it really powerful for building chatbots that can perform complex tasks, like accessing data or processing information quickly, all without much extra work.

What do you dislike most about this product?

What I dislike most about Amazon Lex is that it can be complicated to set up, especially for beginners. The learning curve can be steep, and it may take time to understand all the features and how to use them effectively.

What recommendations would you give to someone considering this product?

If you're thinking about using Amazon Lex, I'd suggest having some background with AWS and being prepared to spend some time learning how to use it because it’s really powerful but can be a bit tricky to get started.

Pros

  • Client Friendly Policies
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Aishwarya B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

It helps customize all minute details.

Likeliness to Recommend

9 /10

What differentiates Amazon Lex from other similar products?

The customization.

What is your favorite aspect of this product?

How i can customize everything to the most minute level.

What do you dislike most about this product?

Not Applicable.

What recommendations would you give to someone considering this product?

To increase the language access.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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