What is Aircall?
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
2
Since last award
94 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aircall?
Pros
- Fair
- Reliable
- Friendly Negotiation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Workforce Management
Contact Center Compliance Management
Ticket Management
Contact Center Analytics
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Ease of Customization
Vendor Support
Aircall Reviews
Roxana M.
- Role: Sales Marketing
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Aug 2024
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Caring
Please tell us why you think this review should be flagged.
Vicente H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
Improve communication with your customers with Air
Likeliness to Recommend
What differentiates Aircall from other similar products?
What really makes Aircall stand out is its ease of use and intuitive interface. You don’t need to be a tech expert to be able to use it effectively. Plus, the technical support is excellent and they are always willing to help you out should any issues arise.
What is your favorite aspect of this product?
What I like most about Aircall is the flexibility it offers. I can make and receive calls from anywhere, whether it’s from my office, home, or even from my cell phone. This has been especially helpful during the pandemic as we have been able to stay connected with our customers at all times.
What do you dislike most about this product?
However, what I like least about Aircall is that sometimes the call quality isn’t the best, especially when the internet connection isn’t optimal. While this doesn’t happen often, it’s something to keep in mind.
What recommendations would you give to someone considering this product?
All in all, I would recommend Aircall to any business looking to improve their communication with customers. It's a reliable, easy-to-use software that really makes a difference in the way we communicate. You won't regret using it!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Jennifer L.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Mar 2024
Good value for money
Likeliness to Recommend
What differentiates Aircall from other similar products?
Ease of use
What is your favorite aspect of this product?
IVR. Reliable inbound and outbound telephony system.
What do you dislike most about this product?
Analytics could improve but overall good value for money
What recommendations would you give to someone considering this product?
Only buy the licences you need/ will use daily
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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