ADP TotalSource Logo
ADP TotalSource Logo
ADP

ADP TotalSource

7.5 /10
Category
ADP TotalSource
7.5 /10

What is ADP TotalSource?

From easy recruiting tools to world-class, cost-effective benefits — plus great payroll and HR — ADP TotalSource® helps you accomplish more, faster. And you're supported by ADP experts through every decision and every question.

Company Details


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Awards & Recognition

ADP TotalSource won the following awards in the Benefits Administration category

ADP TotalSource Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP TotalSource.

79 Likeliness to Recommend

1
Since last award

91 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP TotalSource?

8% Negative
16% Neutral
76% Positive

Pros

  • Security Protects
  • Trustworthy
  • Fair
  • Reliable

Feature Ratings

Average 80

Self Service Portal

85

Regulatory Compliance

83

Payroll Integration

82

Contributions and Payment Tracking

79

Claims Management

78

Provider Management

78

User and Enrollment Management

77

Archiving and Reporting

77

Benefits Administration

76

Vendor Capability Ratings

Average 75

Business Value Created

79

Ease of Implementation

79

Usability and Intuitiveness

78

Ease of IT Administration

77

Quality of Features

76

Breadth of Features

76

Ease of Data Integration

74

Product Strategy and Rate of Improvement

74

Availability and Quality of Training

73

Vendor Support

71

Ease of Customization

69

ADP TotalSource Reviews

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Easy to use not customizable

Likeliness to Recommend

5 /10

Pros

  • Respectful
  • Fair
  • Security Protects
  • Trustworthy

Cons

  • Slower Product Innovation
  • Charges for Enhancements
  • Leverages Incumbent Status

Rahul R.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Excellent Payroll Solutions

Likeliness to Recommend

10 /10

What differentiates ADP TotalSource from other similar products?

ADP offers access to a broad array of employee benefits, including health insurance, retirement plans, and other perks.

What is your favorite aspect of this product?

The platform handles all aspects of benefits administration, including enrollment and claims processing.

What do you dislike most about this product?

currently nothing

What recommendations would you give to someone considering this product?

Engage with ADP’s dedicated account managers to gain personalized advice and support required to your specific business needs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Trapti S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Superb quality product with wide ranging features.

Likeliness to Recommend

8 /10

What differentiates ADP TotalSource from other similar products?

Anytime of the day it allows us to download PF & ESIC files of employees.

What is your favorite aspect of this product?

It has wide range of features and it's very easy to use ,even a beginner can work on it very easily.

What do you dislike most about this product?

Sometimes it is very difficult to access portal due to the internal error.

What recommendations would you give to someone considering this product?

Must purchase this product due to its ease of use and wide ranging features.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

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