What is Accela Civic Platform?
The Accela Civic Platform includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments. It includes everything an agency needs to make it easier for citizens to open and run a business, apply for permits, and schedule inspections. And the platform provides agencies with the flexibility and scalability to enable innovation over time–without the need to invest in new technology.
Company Details
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Get AssistanceAccela Civic Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
100 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+63 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accela Civic Platform?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Trustworthy
Cons
- Less Inspiring
- Under Delivered
- Vendor's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Accela Civic Platform Reviews
Jerry H.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted May 2023
Established, Only Average, Working to Improve
Likeliness to Recommend
What differentiates Accela Civic Platform from other similar products?
It is the industry leader for large organizations, but that comes at a cost of sometimes blah capabilities. Good breadth of features but sometimes daunting complexity. To Accela's credit, they seem to have renewed energy toward improving in the last few years.
What is your favorite aspect of this product?
Breadth of modules. I've worked with Planning, Building, Code Enforcement, STR's, Stormwater, Police Reporting, and variety of others. Large organizations appreciate being able to use one platform for so many differing departments and services. Also, Accela is working hard to bring in new features to the SaaS version. That is good, but it comes at a cost. Be ready to adapt to significant changes with every new version. They come out every six months, ready or not, and it can seem like a treadmill of implementing and adapting if you don't have a solid upgrade process in place. This applies to IT and customers.
What do you dislike most about this product?
Sadly, first tier support has always been an obstacle rather than a help. I have struggled to get answers to complex questions beyond the first-tier hurdle. That is not the fault of support, but a reflection of the fact that Accela is such a complex product with so many customized installs. Troubleshooting can be very hard! Later tiers of support have been uniformly helpful when we get to them. Accela has had to be backwardly compatible for so many years to so many customized installs, that it has accreted layers of admin that can be very difficult to navigate. Summary: Accela users pay the price for customizabilty and complexity
What recommendations would you give to someone considering this product?
Larger organizations that can bear the cost of the product and its maintenance will like the breadth of options and consistency that Accela offers. You will need well-trained administrators to keep it running, and to add inevitable enhancements and integrations. Resist the urge to over customize!! Whenever possible, adapt your processes to the software. That sounds backwards, but you will be adapting to any package you choose. Every failure I have seen was the result of too much complexity. Accela has come out with more "out-of-the-box" solutions -- consider them. Finally, be ready for the non-optional updates every six months.
Pros
- Respectful
- Includes Product Enhancements
- Continually Improving Product
- Reliable
Cons
- Less Efficient Service
- Less Effective Service
- Wastes Time
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Rishi P.
- Role: Operations
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Great for managing Civic duties of local govt.
Likeliness to Recommend
What differentiates Accela Civic Platform from other similar products?
The ability to aggregate data from different vendor applications into one platform.
What is your favorite aspect of this product?
The fact that it can help facilitate important government functions into one platform.
What do you dislike most about this product?
I used to the old Admin console before the current one was implemented. So I hope the new version is more user friendly.
What recommendations would you give to someone considering this product?
I would say that if your organization is utilizing vendor application from many companies then definitely use Accela as an aggregator.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Stefano P.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Highly configurable, easy to automate & integrate
Likeliness to Recommend
What differentiates Accela Civic Platform from other similar products?
Highly dynamic and customisable and easy to configure to client requirements and integrate with external systems
What is your favorite aspect of this product?
Automation
What do you dislike most about this product?
Insufficient documentation for some technical aspects of the system
What recommendations would you give to someone considering this product?
Configuration needs to be carefully thought out and planned at the outset
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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