8x8

8x8 Experience Communications Platform

Composite Score

7.6 /10

CX Score

7.6 /10

41 Reviews Write a Review

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What is 8x8 Experience Communications Platform?

8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.

Company Details

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Awards & Recognition

8x8 Experience Communications Platform won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

2 Top Rated Features

2023

8x8 Experience Communications Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 8x8 Experience Communications Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 77%
Conflict Resolution:: 84%
Strategy & Innovation:: 83%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 8x8 Experience Communications Platform?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Trustworthy
Respectful
Acts with Integrity

Feature Ratings

Average 82

Web & Desktop Conferencing

Call Management

Audio Transcription

Mobility

Communications

Secure Access

Third-Party Integration

Analytics Reporting

Session Border Controller

Continuous UCC

Presence IM

Vendor Capability Ratings

Average 81

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

8x8 Experience Communications Platform Reviews

Adeetya U.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

User Friendly-Awesome-Reliable

Likeliness to Recommend

10 /10

What differentiates 8x8 Experience Communications Platform from other similar products?

cloud-based solutions hosted and managed by third-party service providers like 8x8. That means you won't be required to install, configure, or maintain any complicated internal hardware like VoIP servers or phone lines.

What is your favorite aspect of this product?

Configure, or maintain any complicated internal hardware like VoIP servers or phone lines.

What do you dislike most about this product?

Too Complicated

What recommendations would you give to someone considering this product?

The cost of self-service channel switching

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Safiya r.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Easy to implement and integrate with third party.

Likeliness to Recommend

10 /10

What differentiates 8x8 Experience Communications Platform from other similar products?

Easy to use and implement.

What is your favorite aspect of this product?

Works great for inbound and outbound communications

What do you dislike most about this product?

Admin panel is little complicated to use.

What recommendations would you give to someone considering this product?

If looking for ease to implement solutions, you can use it.

Pros

Helps Innovate
Efficient Service
Respectful
Generous Negotitation

Dar A.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

The product is very user friendly.

Likeliness to Recommend

10 /10

What differentiates 8x8 Experience Communications Platform from other similar products?

Excellent customer service

What is your favorite aspect of this product?

One of the oldest AI powered platform. I have been using it from 5 years and i would say this has excellent voice, video, chat, contact center, and enterprise-class API all powered via cloud communications platform.

What do you dislike most about this product?

Outages are happening often

What recommendations would you give to someone considering this product?

Easy to setup and user friendly. Offers integrations with other popular tools like Saleforce.

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

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8x8 Experience Communications Platform

What is 8x8 Experience Communications Platform?

Company Details

Need Assistance?

Awards & Recognition

8x8 Experience Communications Platform Ratings

85 Likeliness to Recommend

2 Since last award

94 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love 8x8 Experience Communications Platform?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Presence IM Knowing the availability of users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

8x8 Experience Communications Platform Reviews

Adeetya U.

User Friendly-Awesome-Reliable

Likeliness to Recommend

Pros

Safiya r.

Easy to implement and integrate with third party.

Likeliness to Recommend

Pros

Dar A.

The product is very user friendly.

Likeliness to Recommend

Pros

Most Popular 8x8 Experience Communications Platform Comparisons

Microsoft Teams

Webex Calling

Google Voice

Zoom Workplace

Avaya Cloud Office

RingEX

2
Since last award

1
Since last award

Feature Ratings

Web & Desktop Conferencing

Call Management

Audio Transcription

Mobility

Communications

Secure Access

Third-Party Integration

Analytics Reporting

Session Border Controller

Continuous UCC

Presence IM

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement