Customer Relationship Management - Enterprise (CRM) Software

Customer Relationship Management - Enterprise

What is Customer Relationship Management - Enterprise Software?

Customer Relationship Management (CRM) software enables an organization to manage the complete customer lifecycle and capture, integrate and analyze data across all customer touchpoints. The best CRM software suites allow organizations to increase customer loyalty, improve marketing effectiveness and sales productivity. A successful CRM strategy starts with well-defined business objectives. It also includes detailed functionality requirements, a sound methodology for provider due diligence and selection, and a solid end-user training and support program. Choosing a software provider with a track record of strong customer relationships will improve your chances of CRM success.

Data collected from reviewers in: organizations with 5,000 or more employees.

Common Features

  • Collaboration
  • Mobile
  • Analytics and Reporting
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Quote Contract and Proposal
  • Account and Contact Management
  • Telephony and Call Center Management
  • Activity and Workflow Management
  • Lead Management

Top Customer Relationship Management - Enterprise (CRM) Software

2024 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 7
Next Award: Jul 2025

Top Customer Relationship Management - Enterprise Software 2024

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Composite Score
8.7 /10
CX Score
8.8 /10

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Helps Innovate
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Composite Score
8.6 /10
CX Score
8.9 /10

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy
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Composite Score
8.6 /10
CX Score
8.9 /10

Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.

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Pros

  • Enables Productivity
  • Trustworthy
  • Fair
  • Includes Product Enhancements
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Composite Score
8.4 /10
CX Score
8.6 /10

Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.

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Pros

  • Trustworthy
  • Fair
  • Reliable
  • Respectful
Composite Score
8.3 /10
CX Score
8.7 /10

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

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Pros

  • Helps Innovate
  • Reliable
  • Caring
  • Fair
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Composite Score
8.2 /10
CX Score
8.4 /10

Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

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Pros

  • Security Protects
  • Respectful
  • Reliable
  • Helps Innovate
Composite Score
8.1 /10
CX Score
8.4 /10

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Pros

  • Generous Negotitation
  • Transparent
  • Enables Productivity
  • Fair
Infor (US), LLC

Infor CRM

Composite Score
7.7 /10
CX Score
7.9 /10

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

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Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Security Protects

Products below are ineligible for awards due to insufficient recent reviews

Composite Score
8.2 /10
CX Score
8.4 /10

Pega provides a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations.

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Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time
Epicor Software

Epicor CRM

Composite Score
7.9 /10
CX Score
8.3 /10

The Epicor® CRM system provides a 360-degree view of the entire customer, supplier, or partner relationship regardless of position in the customer lifecycle. The powerful Epicor CRM software helps you maximize your customer information and broaden the scope of your data to everyone within the organization and to stakeholders through contextual delivery of essential customer data to information workers, wherever it's needed.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing