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Emotional Footprint Awards 2024

Software Testing


SoftwareReviews names Azure DevOps, Selenium, OpenText ALM Octane, and CucumberStudio as Software Testing Emotional Footprint Award Winners.


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Software Testing

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Microsoft Corporation

Azure DevOps

Plan smarter, collaborate better and ship faster with Azure DevOps Services, formerly known as Visual Studio Team Services.

9.1

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

2% Negative 93% Positive
Badge Winner
139Reviews

Selenium

Selenium

Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily it is for automating web applications for testing purposes, but is certainly not limited to just that. Boring web-based administration tasks can (and should) also be automated as well.

9.1

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 93% Positive
Badge Winner
93Reviews

OpenText Corporation

OpenText ALM Octane

OpenText™ ALM Octane includes integrated planning, continuous integration, test management, and release management. With these capabilities, Agile teams and DevOps toolchains deliver high-quality software with insight, traceability, analytics-focused end-to-end visibility, and continuous quality.

8.6

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
39Reviews

SmartBear Software

CucumberStudio

Behavior-Driven Development is revolutionizing how organizations build software. CucumberStudio gives your team the platform to succeed with BDD. It's a single source of truth for BDD development your whole team will love.

8.5

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
15Reviews

Other Evaluated Vendors


Tricentis

Tricentis Tosca

Tricentis Tosca, the #1 Continuous Testing platform, accelerates testing with a script-less, no-code approach for end-to-end test automation. With support for over 160+ technologies and enterprise applications, Tosca provides resilient test automation for any use case.

8.2

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

0% Negative 91% Positive
29Reviews

Appium

Appium

Appium is an open source test automation framework for use with native, hybrid and mobile web apps. It drives iOS, Android, and Windows apps using the WebDriver protocol.

8.1

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

3% Negative 89% Positive
27Reviews

Idera Software

TestRail

A complete web-based test case management solution to efficiently manage, track, and organize your software testing efforts.

8.1

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

2% Negative 91% Positive
30Reviews

Inflectra

Inflectra SpiraTeam

Inflectra offers a complete ALM solution. Why only address part of the lifecycle? SpiraTeam has the entire process covered, from requirements, testing, tasks, code, builds and bug-tracking all integrated. Therefore, take control of your project's development and software testing.

7.8

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

5% Negative 94% Positive
35Reviews

Parasoft

Parasoft Continuous Quality Suite

Parasoft’s suite of automated software testing tools integrates quality into the software delivery process for early prevention, detection, and remediation of defects. The continuous quality suite covers static code analysis, unit testing and code coverage, API testing and service virtualization, and UI testing enabling delivery at speed and compliance with industry and security standards.

7.7

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

1% Negative 87% Positive
56Reviews

SmartBear Software

TestComplete

Scale your automated testing efforts and maximize test coverage with the powerful capabilities of TestComplete.

7.6

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

1% Negative 88% Positive
14Reviews

Akamai Technologies

CloudTest

Peak traffic spikes happen. Slowdowns and downtime don’t have to. Make sure your website and mobile apps can handle whatever customers throw at them. CloudTest lets you stress test your environment to ensure that your site or app is ready for any sudden spikes in traffic. Our engineers help you design your test at any scale or stage of production and interpret the results. You’ll see what the problems are and where they originate, so you can fix them before they affect customers.

7.6

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

6% Negative 88% Positive
10Reviews

Practitest

PractiTest

PractiTest is an end-to-end SaaS test management platform that enables you to manage all your QA efforts in one place. With PractiTest you can visualize your data to extract valuable actionable insights and collaborate with all teams to reach business goals.

7.5

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 91% Positive
16Reviews

IBM

IBM Engineering Test Management

IBM® Engineering Test Management (formerly RQM) offers comprehensive test planning, test construction, and test artifact management throughout the development lifecycle. It enables teams to meet their software quality goals and improve efficiency and accuracy in a continuous delivery environment.

7.5

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

5% Negative 86% Positive
17Reviews

Ranorex

Ranorex Studio

Test Automation for All. Everyone from novice to expert can build sophisticated tests for desktop, web, and mobile. Ranorex Studio also integrates with a new product in the suite, Ranorex DesignWise. DesignWise is a test design optimization tool used to ensure tests are created for automation that maximize coverage with as few tests as possible. Users can create Gherkin, BDD-style optimized scripts inside DesignWise that are then executed by Studio.

7.2

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

4% Negative 84% Positive
20Reviews

SmartBear Software

Zephyr

Software Testing As Agile As You Need It to Be Spend less time testing and more time building. From agile development to predictive analytics, you'll achieve full Continuous Testing Agility.

7.0

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

6% Negative 82% Positive
20Reviews

Sauce Labs

Sauce Labs

Build the most comprehensive mobile app testing strategy, from development to production

7.0

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

7% Negative 89% Positive
10Reviews

For the full list of vendors in this space, click here.

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