Emotional Footprint Awards 2024
Low-Code Business Process Management - Midmarket
SoftwareReviews names Plant an App, OutSystems, Appian Low-Code Automation, and Microsoft Power Apps as Low-Code Business Process Management - Midmarket Emotional Footprint Award Winners.
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Low-Code Business Process Management - Midmarket
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Plant an App
Plant an App
Plantanapp.com is a low-code cloud-based platform for the rapid development and deployment of web applications. Behind the platform is one of the fastest growing technology startups, with more than 3000 clients and a decade of experience in building thousands of web applications.
8.9
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
OutSystems, Inc.
OutSystems
OutSystems is the most complete full-stack application development platform. Using high-productivity, connected, and AI-assisted tools, developers can build and deploy a full range of applications — from consumer apps to critical business systems — fast, right, and for the future.
8.7
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Power Apps
Use Power Automate, a powerful, built-in workflow engine. Quickly automate your workflows, enable business logic to simplify app building, and model your processes across connected data sources and services.
8.7
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Appian
Appian Low-Code Automation
Appian provides a leading low-code automation software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian’s platform help companies drive digital transformation and competitive differentiation. For more information, visit www.appian.com.
8.7
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Other Evaluated Vendors
ServiceNow
ServiceNow App Engine
The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.
8.3
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Salesforce.com Inc
Salesforce Lightning Flow
Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.
8.2
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Zoho
Zoho Creator
Zoho Creator is a low-code application development platform that enables users to build powerful and custom applications for their business needs. A user with any level of technical expertise can create functional applications owing to the platform's intuitive interface and short learning curve. Be it a simple task manager or a complex ERP system, you can build any type of tailor-made solutions 10X faster than traditional methods.
7.8
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Bizagi
Bizagi Automation
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fueled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual.
7.8
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Pegasystems Inc.
Pega Low-Code BPM
Improve efficiency, visibility, and agility of critical business processes. Build flexible and easy-to-use business solutions that help your business innovate and differentiate in a fast-changing market. Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change® technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.
7.7
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
AgilePoint
Agilepoint Process Management and Automation
The business process management and automation software chosen by over 1000+ companies. Our customers include multiple enterprises ranging from Healthcare to Government with multibillion-dollar market caps. From enabling companies to manage and automate processes and tasks to accelerating digital transformation, we’re focused on delivering everything you need to launch and manage enterprise processes at scale.
7.2
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
For the full press release, click here. For the full list of vendors in this space, click here.
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