Emotional Footprint Awards 2023
Unified Endpoint Management
SoftwareReviews names SureMDM by 42Gears and Cisco Meraki as Unified Endpoint Management Emotional Footprint Award Winners.
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Unified Endpoint Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
42Gears Mobility Systems Pvt Ltd
SureMDM by 42Gears
SureMDM by 42Gears is an intuitive and powerful Unified Endpoint Management (UEM) solution to secure, monitor, and manage Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS, and VR devices. Additionally, SureMDM supports the management of rugged handhelds and mobile computing devices manufactured by various OEMs. It can also help manage “not so smart” devices such as scanners, printers, sensors right from the console with 42Gears’ SureMDM Things Management Technology. Also, SureMDM offers a few pre-configured Plugins to simplify complex administrative functions and customize the console experience.
8.9
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Cisco Systems
Cisco Meraki
Empower your teams with intuitive experiences and scale operations with ease. Our cloud-managed network makes it a snap.
8.3
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Other Evaluated Vendors
Microsoft Corporation
Microsoft Intune Core
Enhance security and IT efficiency with Microsoft Intune Suite. Strengthen your Zero Trust architecture and build resiliency with a new suite of advanced endpoint management and security solutions. Cut costs and complexity by managing any device with a single, unified tool already built into Microsoft 365. Gain full visibility into the health, compliance, and security status of your cloud and on-premises endpoints.
8.0
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
IBM
IBM Security MaaS360
Transform how IT protects laptops, desktops, smartphones, tablets, wearables and the Internet of Things (IoT) while ensuring a great user experience. IBM Security MaaS360 protects devices, apps, content and data so you can rapidly scale your remote workforce and bring-your-own-device (BYOD) initiatives, helping you build a zero trust strategy with modern device management. And, you can take advantage of contextual analytics from artificial intelligence (AI) for actionable insights.
8.0
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
ManageEngine
ManageEngine Endpoint Central
Endpoint Central (formerly Desktop Central) is a unified endpoint management and security solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. It's a modern take on desktop management that can be scaled as per organizational needs.
7.9
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Sophos
Sophos Mobile
Sophos Mobile Control manages and secures mobile devices, content, and applications with a user-centric approach that delivers the simplest experience for administrators and users.
7.8
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Ivanti
Ivanti Neurons for UEM
Visibility into all your devices and automated actions.
7.7
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Citrix Systems
Citrix Endpoint Management
XenMobile delivers mobile device management (MDM), mobile application management (MAM) and enterprise-grade productivity apps in one comprehensive solution. XenMobile enhances the user experience on BYO or corporate devices without compromising security.
7.2
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
VMware, Inc.
VMware Workspace ONE
VMware Workspace ONE is an intelligence-driven digital workspace platform that enables you to simply and securely deliver and manage any app on any device, anywhere.
6.8
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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