Emotional Footprint Awards 2023
Security Incident and Event Management
SoftwareReviews names LogPoint SIEM, Splunk Enterprise Security, Sumo Logic Cloud SIEM, and Trellix Security Manager as Security Incident and Event Management Emotional Footprint Award Winners.
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Security Incident and Event Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
LogPoint
LogPoint SIEM
The increasing sophistication and speed of cyberattacks combined with the global shortage of cyber talent, means security teams are dealing with more alerts, cases and event data than ever before. With built-in detection, investigation, and response playbooks, LogPoint orchestrates critical processes to increase SOC productivity and ensure consistent response.
9.0
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Splunk
Splunk Enterprise Security
Splunk Enterprise makes it simple to collect, analyze and act upon the untapped value of the big data generated by your technology infrastructure, security systems and business applications—giving you the insights to drive operational performance and business results.
8.9
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Sumo Logic
Sumo Logic Cloud SIEM
Sumo Logic offers customers an effortless service with unparalleled scalability, best economics and industry-leading proactive intelligence. Seamless cloud-to-cloud integrations simplify setup and deliver business and operational insights within minutes.
8.8
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Trellix
Trellix Security Manager
As the foundation of our security information and event management (SIEM) solution, Trellix Security Manager (formerly McAfee Enterprise Security Manager) delivers the performance, actionable intelligence, and real-time situational awareness required for organizations to identify, understand, and respond to stealthy threats, while the embedded compliance framework simplifies compliance.
8.7
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Other Evaluated Vendors
Fortinet
Fortinet FortiSIEM
FortiSIEM – Fortinet’s Multivendor Security Incident and Events Management solution brings it all together. Visibility, Correlation, Automated Response and Remediation in a single, scalable solution.
8.3
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
IBM
IBM Security QRadar SIEM
IBM® Security QRadar® SIEM consolidates log source event data from thousands of devices endpoints and applications distributed throughout a network. It performs immediate normalization and correlation activities on raw data to distinguish real threats from false positives.
8.2
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
SolarWinds Inc
SolarWinds Security Event Manager
Find attacks and demonstrate compliance immediately. Receive actionable data in less time with a turnkey SIEM. Log & Event Manager is an all-in-one solution deployed as a hardened virtual appliance with built-in rules, filters, and reports.
8.2
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
RSA
RSA NetWitness Platform
RSA Advanced SOC platform helps security teams be more effective in rapidly detecting, visualizing, and responding to threats in real-time or over a continuum beyond traditional point solutions.
8.1
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
LogRhythm, Inc
LogRhythm SIEM Platform
You need deep, real-time visibility into your entire IT environment to defend your organization from today’s threats. LogRhythm analyzes all of your forensic data. It fills gaps with endpoint and network sensors. With LogRhythm, you get the intelligence and tools you need to protect your network.
7.9
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
AT&T Inc.
AT&T USM Anywhere
We founded AT&T Cybersecurity to help organizations of all shapes and sizes achieve world-class security without the headaches and huge expense of other solutions. And we are passionate about our mission.
7.6
CX Score
CX
Score
+72
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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