Emotional Footprint Awards 2023
Higher Education Student Information
SoftwareReviews names Oracle Student Cloud (SIS) and Anthology Student as Higher Education Student Information Emotional Footprint Award Winners.
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Higher Education Student Information
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Oracle
Oracle Student Cloud (SIS)
Oracle's PeopleSoft Enterprise Learning Management is the integrated application that dramatically improves workforce knowledge, skills, and abilities. By ensuring your employees acquire new proficiencies, ELM helps you meet your business objectives
8.6
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Anthology Inc.
Anthology Student
Anthology Student enables you to proactively engage students in a manner designed for their success and yours. With this next-generation student information system, you can manage traditional academics as well as flexible terms, competency-based education options, and online programs from the same platform. You can automate financial aid and gain a 360° view of every interaction with each student, to boost enrollment and increase retention and student outcomes.
7.5
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Other Evaluated Vendors
Workday, Inc.
Workday Student
Workday is teaming up with higher education's top institutions to create Workday Student - the only higher education-focused application built in this century and designed for today's mobile generation. Together, we are developing a superior, alternative solution for modern colleges and universities still using outdated legacy technology to run their campuses
7.5
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
EAB
EAB Starfish
The Starfish platform brings insight to student data and allows campuses to take action and serve students proactively. Starfish removes complicated redundancies and barriers to modernize campuses proactively. We make student intervention easy and integrated. Starfish connects each campus to its students - providing intentional just-in-time intervention and cohort management throughout their journey. Our technology and services enable campuses to become student-ready, scale student support and measure the completion results.
7.4
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Jenzabar, Inc.
Jenzabar SONIS
Jenzabar SONIS is a powerful yet cost-effective student information system that helps you improve efficiencies for all your on-the-go constituents. Designed specifically for smaller or specialized schools, Jenzabar SONIS empowers you to manage all aspects of your school’s administrative tasks online and provides integrated services for admissions, registration, grading, billing, course management, and other administrative functions. Jenzabar SONIS connects students, faculty, and administrators through a centralized database. The system allows students to apply online, register for courses, pay bills, conduct degree audits—and more—at any time, from any device.
7.0
CX Score
CX
Score
+66
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
Ellucian Company L.P.
Ellucian Banner
Today’s students have high expectations for service and performance at their institutions. So higher education leaders around the world are thinking more creatively about how their people, processes, and technology can work together more efficiently to meet and exceed those expectations. To stay competitive, institutions need to deliver a convenient, connected technology experience that makes everyday tasks easier. Built to meet that challenge, Ellucian Banner can help your institution thrive.
6.5
CX Score
CX
Score
+55
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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