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Emotional Footprint Awards 2023

Enterprise Search


SoftwareReviews names Sinequa, Coveo Relevance Cloud, Elastic Cloud, and SearchUnify Cognitive Search as Enterprise Search Emotional Footprint Award Winners.


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Enterprise Search

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Coveo Solutions Inc.

Coveo Relevance Cloud

Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.

8.6

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 91% Positive
Badge Winner
25Reviews

Grazitti Interactive

SearchUnify Cognitive Search

With AI and ML at its Helm, SearchUnify’s Cognitive Search Engine is All You Need to Turbocharge Your Organization

8.5

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
24Reviews

Elastic

Elastic Cloud

Elastic Cloud is the best way to consume all of Elastic's products across any cloud. Easily deploy in your favorite public cloud, or in multiple clouds, and extend the value of Elastic with cloud-native features. Accelerate results that matter, securely and at scale.

8.4

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 86% Positive
Badge Winner
20Reviews

Sinequa

Sinequa

Sinequa provides a cognitive search and analytics platform that connects people with the information and insights for organizations to become information-driven. This means actionable information presented in context to surface insights, inform decisions, and elevate productivity. The platform has been forged by experience in projects for large organizations in complex environments with large and diverse sets of data and content. Sinequa’s unified platform is fully integrated and configurable to support current and future needs around becoming information-driven.

8.4

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 89% Positive
Badge Winner
17Reviews

Other Evaluated Vendors


AddSearch Oy

AddSearch

AddSearch is a lightning fast, accurate and customizable Site Search engine with a Search API. AddSearch works on all devices and is easy to install, customize and tweak. As content is getting scattered around multiple SaaS platforms and subdomains, AddSearch brings it back to your corporate website quickly and effortlessly.

8.3

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

3% Negative 91% Positive
16Reviews

Algolia Inc

Algolia

Algolia provides a leading API platform for Search and Dynamic experiences that to create fast, relevant search and discovery. Algolia achieves this with an API-first approach enabling developers and business teams to surface relevant content that enhance online engagement, increase conversion rates, and enrich lifetime value. More than 11,000 companies rely on Algolia to manage over 1.5 trillion search queries a year. Algolia’s HQ is in San Francisco. To learn more, visit www.algolia.com.

8.3

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 86% Positive
37Reviews

Squiz

Squiz Funnelback

To get the most from information assets, employees must be able to access, share and reuse information efficiently and effectively. Funnelback delivers secure, powerful and highly configurable search to your team, providing an elegant single view of content no matter where it lives, leading to faster, more informed decision-making.

7.9

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

6% Negative 81% Positive
16Reviews

Lucidworks

Lucidworks Fusion

Capture and use behavioral signals to surface results that are increasingly relevant to a customer or employee’s intent.

7.8

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

6% Negative 80% Positive
18Reviews

Yext, Inc.

Yext

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

7.5

CX Score

CX
Score

+69

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

11% Negative 80% Positive
26Reviews

SEMKNOX GmbH

Site Search 360

Site Search 360 is a simple way to add a search field (on-site search) to your website or app. Our engine lets your visitors search your content quickly and accurately. After the indexing is complete, you can try out searching your content right from the search bar in your Control Panel, so that you can see if further fine-tuning is necessary:

7.1

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

7% Negative 74% Positive
16Reviews

For the full list of vendors in this space, click here.

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