Emotional Footprint Awards 2023
Enterprise Content Management - Enterprise
SoftwareReviews names Dokmee ECM, Epicor ECM (DocStar), FileBound, Xerox DocuShare, and DocuWare as Enterprise Content Management - Enterprise Emotional Footprint Award Winners.
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Enterprise Content Management - Enterprise
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Dokmee
Dokmee ECM
An award-winning ECM solution for streamlining the digital transformation process in a manner that is efficient, cost effective, and user-friendly. Dokmee is a secure, easy to use enterprise content management system designed for a variety of purpose including document capture and storage, search and retrieval, and file sharing.
9.7
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
95
Value Index
VALUE INDEX
DocuWare
DocuWare
DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.
9.2
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Epicor Software
Epicor ECM (DocStar)
Epicor ECM (formerly DocStar) is a scalable, strategic cloud-based tool that allows you to manage all of your content securely—from capture to destruction.
9.1
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Xerox Corporation
Xerox DocuShare
Here’s a better way to manage paper and digital content from creation to retention to transformation. Capture, store and share documents either on-premise or by cloud. Automate time-consuming, document-heavy processes like accounts payable, HR onboarding, contract management and mortgage processing.
9.1
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Upland Software, Inc.
FileBound
FileBound is a cloud-based application that automates the flow of enterprise work. Manage business processes from beginning to end, and reliably connect people and information wherever they are. FileBound helps you drive out paper-based processes to decrease costs and increase productivity, and supports compliance with internal and external mandates.
9.0
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Other Evaluated Vendors
Hyland Software
Nuxeo ECM
Nuxeo makes it easy to build smart content applications that enhance customer experiences, improve decision making, and accelerate products to market. Common use cases for the Nuxeo Platform include digital asset management (DAM), enterprise content management (ECM), product asset management (PAM), document management, case management, and knowledge management. The Nuxeo Platform has been architected to take full advantage of the cloud and uses a modular architecture to deliver elastic scalability and performance.
8.8
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Hyland Software
OnBase
OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions.
8.7
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Sharepoint
Microsoft SharePoint is your mobile intranet for collaboration and teamwork. Share files, manage documents and create team sites & employee intranets.
8.6
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Canon
Canon Therefore
Therefore™ information management software is a solution that can help organizations all around the world work smarter by offering a way to improve the storage, management, and processing of information. With Therefore™, Canon can offer a complete end-to-end solution from input management, to document management and workflow, to output management.
8.6
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Laserfiche
Laserfiche ECM
Seamlessly connect imaging with document and business process management to control all enterprise content. Laserfiche enterprise document management software enables you to do it all, with leading-edge business process management tools and electronic records management solutions.
8.5
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Oracle
Oracle Content Management
Remove content silos and update most current documents, images, and rich media files. Manage end-to-end content lifecycle from creation to archiving and automate business processes with prebuilt enterprise application integrations.
8.5
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Adobe Systems
Adobe Experience Manager
It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets.
8.4
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Open Text Corporation
OpenText Extended ECM
OpenText Content Suite facilitates an agile information governance strategy designed to reduce risk and mitigate the cost of growing volumes of content in the enterprise – freeing strategic CIOs to focus on using information to drive growth and innovation.
8.0
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
M-Files
M-Files ECM
M-Files helps enterprises find, share, and secure documents and information. Even in highly regulated industries.
8.0
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
For the full press release, click here. For the full list of vendors in this space, click here.
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