Home > Awards > Endpoint Detection & Response

Emotional Footprint Awards 2023

Endpoint Detection & Response


SoftwareReviews names Malwarebytes Endpoint Detection and Response, Crowdstrike Falcon Platform, Sophos Intercept X Endpoint, and Microsoft Defender for Endpoint as Endpoint Detection & Response Emotional Footprint Award Winners.


View Category

Endpoint Detection & Response

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

Download Now

30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Malwarebytes

Malwarebytes Endpoint Detection and Response

Malwarebytes EDR provides organizations with real-time protection from malware, ransomware, zero-day exploits, phishing, brute force attacks, and threats. Security analysts of all skill levels can mitigate infection, using accelerated investigation workflows to remotely and securely detonate malware in a sandbox environment. 72-hour Ransomware Rollback capabilities enable customers to recover from ransomware attacks. Add-on cloud security modules further strengthen prevention against specific threat vectors. Malwarebytes OneView security platform for MSPs, strengthens security programs with enterprise-class endpoint security products and managed services.

9.3

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 96% Positive
Badge Winner
52Reviews

Sophos

Sophos Intercept X Endpoint

Sophos Intercept X is the world's best endpoint protection, combining ransomware protection, deep learning malware detection, exploit prevention, EDR, and more in a single solution.

8.9

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

3% Negative 94% Positive
Badge Winner
36Reviews

Crowdstrike

Crowdstrike Falcon Platform

Detect, prevent and respond to attacks with next-generation endpoint protection delivered via the Falcon Platform.

8.9

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

2% Negative 91% Positive
Badge Winner
42Reviews

Microsoft Corporation

Microsoft Defender for Endpoint

Microsoft Defender for Endpoint is an enterprise endpoint security platform designed to help enterprise networks prevent, detect, investigate, and respond to advanced threats. Defender for Endpoint customers need to apply for the Microsoft Threat Experts managed threat hunting service to get proactive Targeted Attack Notifications and to collaborate with experts on demand. Experts on Demand is an add-on service. Targeted Attack Notifications are always included after you have been accepted into Microsoft Threat Experts managed threat hunting service.

8.8

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

0% Negative 96% Positive
Badge Winner
21Reviews

Other Evaluated Vendors


SentinelOne

SentinelOne Singularity XDR

SentinelOne Singularity XDR unifies and extends detection, investigation and response capability across the entire enterprise, providing security teams with centralized end-to-end enterprise visibility, powerful analytics, and automatable response across the technology stack. The solution empowers security teams to see data collected by disparate security solutions from all platforms, including endpoints, cloud workloads, network devices, email, identity, and more, within a single dashboard.

8.7

CX Score

CX
Score

+99

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 99% Positive
16Reviews

Huntress Labs Inc

Huntress Security Platform

Huntress is a provider of advanced threat detection and actionable cybersecurity information that delivers easy to follow remediation steps into your existing ticketing system. Huntress enables you to find and stop hidden threats that sneak past preventive security tools. By focusing on a specific set of attack surfaces, vulnerabilities and exploits, our platform helps IT service providers protect their customers from persistent footholds, ransomware and other attacks.

8.6

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

93

Value Index

VALUE INDEX

1% Negative 97% Positive
14Reviews

Rapid7

Rapid7 InsightIDR

Whether you seek technology that will help you quickly and thoroughly assess your risk, require expert assistance to manage the products for you, or are looking to implement proven security processes, we have you covered.

8.5

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 96% Positive
13Reviews

Trend Micro

Trend Micro Vision One

Trend Micro Vision One is a purpose-built threat defense platform that provides added value and new benefits beyond XDR solutions, allowing you to see more and respond faster. Providing deep and broad extended detection and response (XDR) capabilities that collect and automatically correlate data across multiple security layers—email, endpoints, servers, cloud workloads, and networks—Trend Micro Vision One prevents the majority of attacks with automated protection.

8.3

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

2% Negative 96% Positive
16Reviews

Palo Alto Networks

Palo Alto Networks Cortex XDR

To stay ahead of fast-moving threats, you need AI-powered endpoint security that continuously learns new attack techniques. Cortex XDR™ offers protection that blocks all malware, exploits and fileless attacks to keep your endpoints safe

8.3

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

2% Negative 93% Positive
11Reviews

Trellix

Trellix Endpoint Security

Protect and empower your workforce with an integrated security framework that protects every endpoint. Trellix (formerly McAfee Mvision) endpoint security solutions apply proactive threat intelligence and defenses across the entire attack lifecycle to keep your organization safer and more resilient.

8.3

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

5% Negative 91% Positive
26Reviews

VMware, Inc.

VMware Carbon Black EDR

Carbon Black EDR is an incident response and threat hunting solution designed for security operations center (SOC) teams with offline environments or on-premises requirements. Carbon Black EDR continuously records and stores comprehensive endpoint activity data, so that security professionals can hunt threats in real time and visualize the complete attack kill chain. It leverages the VMware Carbon Black Cloud’s aggregated threat intelligence, which is applied to the endpoint activity system of record for evidence and detection of these identified threats and patterns of behavior

7.6

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

1% Negative 89% Positive
12Reviews

For the full list of vendors in this space, click here.

Contact Us

* Starred fields are required

Or, email us at hello@softwarereviews.com